Have you checked these first?
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Hi there,
When i open a Ticket of an User i can not merge it with another tickets of these user.
I do not have the Formular to do that.
The Tickets are in the same Department.
@mein-textiletikett.de,
Unless I am missing something, I don't believe that osTicket has the ability to merge tickets.
https://forum.osticket.com/d/91904-how-merge-two-tickets-into-one
Ok that crazy, cause befor i istall awesomeosticket we had this function! in osTicket.... CRAZY