Have you checked these first?
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Is it possible to adjust the size of the text in the columns of the SCP page? Specifically the "Last Updated" and the "Assigned To" columns would be great. The font is a bit smaller than the rest of the columns and some users are having a hard time reading the text on high resolution monitors.

Theme Information
osTicket v1.11 // osTicket-Awesome-1.11-v1.0
The current version is osTicket-Awesome-1.11-v.1.1
PHP 7.2.17-0ubuntu0.18.04.1 // MySQL 5.7.25 // Apache/2.4.29 (Ubuntu) web server
You can add the following CSS to /osta/user-styles.css
table.list tbody td {
font-size: 12px;
}
(The default font size is 11px. I wouldn't go any higher than 13px).