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Hello,
I would like help on the poster images in pdf. Actually when I generate a pdf in the faq, the images do not appear.
Thanks for your help.<br />
Julian.
when I generate a pdf in the faq
I don't know what you are referring to. Please explain where you generate a PDF. Is it on the Client or Staff side?
I generate the pdf on the staff side. When I'm in a faq, I have the opportunity to print a pdf.
I put you a screenshot to locate you.
Thanks for your help.
I added a photo to an FAQ item in the demo which you can see here:
https://osticketawesome.com/1.10.4/scp/faq.php?id=7
I am able to create a PDF that successfully integrates the image.
I really suspect that your issue has something to do with the way that the images where attached to the FAQ items. I would suggest removing each image and adding it back. Let me know if that works for you.
BTW your company logo looks great! Nice job.
Thanks for your feedback.
Indeed, I see that it works well on your demo version.
To attach a photo in the FAQ, I use the menu "Insert"> "Image". I put you a screenshot of the insertion window. I noticed that I had to specify a URL, I can not get my picture via the file explorer. The insertion window is also truncated. Is this normal?
Thanks for the compliment 😉
Have you tried hard-coding the full URL? I suspect that will fix your issue.
Using a relative link i.e. ../pics/login.png is fine on the server, but when you go to print I suspect that the PDF software will only look for local paths unless you specify the absolute https://domain.com/ etc. path.
I hope this helps!