when I generate a pdf in the faq

I don't know what you are referring to. Please explain where you generate a PDF. Is it on the Client or Staff side?

I generate the pdf on the staff side. When I'm in a faq, I have the opportunity to print a pdf.

I put you a screenshot to locate you.

Thanks for your help.

@digitalis-france

I added a photo to an FAQ item in the demo which you can see here:

https://osticketawesome.com/1.10.4/scp/faq.php?id=7

I am able to create a PDF that successfully integrates the image.

I really suspect that your issue has something to do with the way that the images where attached to the FAQ items. I would suggest removing each image and adding it back. Let me know if that works for you.

BTW your company logo looks great! Nice job.

@stevland

Thanks for your feedback.

Indeed, I see that it works well on your demo version.

To attach a photo in the FAQ, I use the menu "Insert"> "Image". I put you a screenshot of the insertion window. I noticed that I had to specify a URL, I can not get my picture via the file explorer. The insertion window is also truncated. Is this normal?

Thanks for the compliment 😉