Have you checked these first?
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Hi.
Thanks for the great theme. Below are some minor visual annoyances I've found.
Misaligned items:




Clipped variables popup:

Cheers!
Thanks for posting these, Hamish.
I feel like I'm swimming upstream lately. I'm still trying to catch up to all of the changes in 1.11 and now they've released 1.12.
I'm looking forward to when things calm down and I can begin to tweak all of these little things again. It is endless though. Trust me, I could spend hundreds of hours addressing these little issues and there would still be many more. :O
No worries, take your time with these ones - as long as the functionality works we can tolerate minor visual bugs.
CSS always keeps you on your toes 🙂
Dropdown icon pointing in wrong direction

CSS always keeps you on your toes
osTicket keeps me on my toes. It is a dark labyrinth with many secrets.
BTW most of these will be addressed in the new release. I couldn't figure out how to get the Show Images button to display on my end, however. And likewise I do not have an All navigation link. So unfortunately I cannot fix those two items.
If you would like to create an agent account for info@osticketawesome.com I will be happy to fix them.