Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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How to configure this plugin? with awesome installed, I can't follow this reference.
https://forum.osticket.com/d/86080-resolved-attachments-on-the-filesystem
please help
thanks
I'm sorry, I can't support third-party plugins with osTicket Awesome.
Having said that, I did take a quick look for you and I can say that there is nothing about this plugin that would make it difficult to install. Whether you are installing it with osTicket or osTicket Awesome -- the instructions should pretty much be the same.
I have no idea how well it will work with osTicket Awesome though. YMMV. Good luck!
By the way, we fully support the Attachments on the Filesystem plugin now.
Its instructions are exactly the same under osTicket Awesome as the are under vanilla osTicket.