Resolved Ticket Overwiew - Width Problems

Whoa! osTicket usually limits the subject line to 50 characters. Did you guys change this somehow? Where these tickets opened by email perhaps, or some other method that I can't think of right now?

I did change how the subject line is truncated in the ticket list in osTicket-1.12-Awesome-102. But I didn't adequately anticipate what would happen with such long subject lines.

For now you should add the following CSS to /osta/user-styles.css:

td.osta_subject a {
display: inline !important;
width: initial !important;
white-space: initial;
overflow: hidden;
text-overflow: ellipsis;
vertical-align: bottom;
}

That will contain the subject line and keep it from running off of the page. I will work on a permanent solution.

Please let me know if that fix works for you, @fachmarkt so I can mark this as resolved.

Thank you, steveland, this works perfekt for uns.

95% of all tickets are opened by email fetching.

We are using osticket for selling on Amazon, ebay etc. 

Do you know if theres a genuine API for those marketplaces?

Do you know if theres a genuine API for those marketplaces?

I haven't heard of anything, but I haven't looked either. I assume you've asked in the osTicket forum.

subject line can be change in https://support.visimitra.tl/scp/forms.php?id=2

but now experiencing weird display, as the subject now using wrap line, as it should using text is cut off

in what is bullet in below ticket number?

The bullet is meant to indicate that there is a new, unanswered reply from the client. I know it isn't intuitive. In the next release it will look like this:

...and it will also have a tooltip to explain what it is for. 😀

@stevland, ah ok. I just add more space to ticket number column, bullets now beside ticket number. Ok looks good for now.<br />
about text-flow ellipse any workaround or fix?

annotations for the attachment icon is after subject text.and wrap to below thread count icon also.