Whoa! osTicket usually limits the subject line to 50 characters. Did you guys change this somehow? Where these tickets opened by email perhaps, or some other method that I can't think of right now?

I did change how the subject line is truncated in the ticket list in osTicket-1.12-Awesome-102. But I didn't adequately anticipate what would happen with such long subject lines.

For now you should add the following CSS to /osta/user-styles.css:

td.osta_subject a {
display: inline !important;
width: initial !important;
white-space: initial;
overflow: hidden;
text-overflow: ellipsis;
vertical-align: bottom;
}

That will contain the subject line and keep it from running off of the page. I will work on a permanent solution.

Please let me know if that fix works for you, @fachmarkt so I can mark this as resolved.

Thank you, steveland, this works perfekt for uns.

95% of all tickets are opened by email fetching.

We are using osticket for selling on Amazon, ebay etc. 

Do you know if theres a genuine API for those marketplaces?

Do you know if theres a genuine API for those marketplaces?

I haven't heard of anything, but I haven't looked either. I assume you've asked in the osTicket forum.