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This bug is found in the two versions 1.10 and 1.11. In the responsive version from mobile, the advanced search does not show the list of values to select. I hope you find a solution, thanks.

[RESOLVED]
Hi, this template is very nice but it has some bugs and assistance is very slow! <br />
The Dropdown value selection, is found under the search popup !!!
SOLUTION
css/select2.min.css add z-index:9000 in .select2-container--open .select2-dropdown--below { }<br />
>> .select2-container--open .select2-dropdown--below{border-top:none;border-top-left-radius:0;border-top-right-radius:0; z-index:9000;}
osta/css/staff-mobile.css add z-index:1000 in @media only screen and (max-width:650px){ .dialog#popup, .dialog.size-normal { }<br />
>> @media only screen and (max-width:650px){<br />
.dialog#popup,<br />
.dialog.size-normal {<br />
width: 98%!important;<br />
margin: 0 auto !important;<br />
z-index: 999999;<br />
padding: 10px 10px 14px 10px!important;<br />
height: auto !important;<br />
max-height: 96%!important;<br />
max-width: 96%;<br />
z-index: 1000;<br />
}
Hi @Absolute,
Thank you for taking the time to post this issue and your solution.
This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.