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Tasks view error (inside tickets)

6 Posts
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Posts: 5
Topic starter
(@rzarate)
Member
Joined: 7 years ago

Hi everone

There's an error when trying to view a task inside a ticket. (if you access task here /scp/tasks.php?id=1 works as expected)

I think needs a modal and browers sent it as an url.

/scp/ajax.php/tickets/13473/tasks/1/view

Browser Console information

ReferenceError: $ is not defined[Saber más] view:296:1    <anonymous> /scp/ajax.php/tickets/13473/tasks/1/view:296

osTicket Awesome = 1.11-v1.0


5 Replies
Posts: 5
Topic starter
(@rzarate)
Member
Joined: 7 years ago

More than a month and no response????

 

Nice template bad support....


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Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

Sorry for the delayed response, @rzarate.

Thank you for the screenshot. It took me a while to reproduce the issue, and it only happened once on my end. 

Which web browser are you using?


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Posts: 5
Topic starter
(@rzarate)
Member
Joined: 7 years ago

I tested with chrome and firefox

 

PHP 7.0.25 // MySQL 5.6.41 // Apache web server


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Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

Does it happen every time you try to open a task from within a ticket, or does it happen intermittently?

Do you still have your core osTicket installation? Does it happen there? (It may be an osTicket issue, unrelated to osTicket Awesome... I really have no way of knowing at this point).

If you want me to assist further, you can temporarily as me as an agent using email address info@osticketawesome.com. Make sure the Administrator option is checked.


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