Have you checked these first?
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi everone
There's an error when trying to view a task inside a ticket. (if you access task here /scp/tasks.php?id=1 works as expected)
I think needs a modal and browers sent it as an url.
/scp/ajax.php/tickets/13473/tasks/1/view
Browser Console information
ReferenceError: $ is not defined[Saber más] view:296:1 <anonymous> /scp/ajax.php/tickets/13473/tasks/1/view:296
osTicket Awesome = 1.11-v1.0
More than a month and no response????
Nice template bad support....
Sorry for the delayed response, @rzarate.
Thank you for the screenshot. It took me a while to reproduce the issue, and it only happened once on my end.
Which web browser are you using?
I tested with chrome and firefox
PHP 7.0.25 // MySQL 5.6.41 // Apache web server
Does it happen every time you try to open a task from within a ticket, or does it happen intermittently?
Do you still have your core osTicket installation? Does it happen there? (It may be an osTicket issue, unrelated to osTicket Awesome... I really have no way of knowing at this point).
If you want me to assist further, you can temporarily as me as an agent using email address info@osticketawesome.com. Make sure the Administrator option is checked.
I sent to you credentials.
it happen always ....
Hi @rzrate,
I logged into your osTicket Awesome installation and I see that this is happening consistently. I can understand that it is frustrating for you and your users.
I did some research, however, and it seems that this is a problem with osTicket itself — it is not related to osTicket Awesome.
Please visit this link for more information and a possible fix:
https://forum.osticket.com/d/93724-task-opening-seems-to-giving-error-from-ticket-page