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User Attachment not work

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Posts: 21
Topic starter
(@absolute)
Member
Joined: 8 years ago

OsTicket 1.11 - Awesone 11.1

The user who opens the ticket and attaches a file is not attached to the ticket. The configuration is admin is ok and the system shows no errors, send the ticket but without attachment.<br /> Instead if the operator attaches the file, this works.<br /> The problem is with all browsers of any size. Even from the attached smartphone it is not sent.

If you want I have a clean test of osTicket 1.11 and a test of Awesone 1.11

Help please, thanks


4 Replies
Posts: 21
Topic starter
(@absolute)
Member
Joined: 8 years ago

Sorry, nobody has this problem? I can't use the template like this.

Help please.

 


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Posts: 7
 lucn
(@lucn)
Member
Joined: 7 years ago

Same issue here.

I am on php7.0


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Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

Hi guys,

To fix this issue, please edit /open.php and replace its contents with the code on this page.

Or wait for the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.


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Posts: 21
Topic starter
(@absolute)
Member
Joined: 8 years ago

Hi Stevland,

I have replaced the contents of the open.php file but the attachment that the user loads does not arrive in the admin panel. Help please


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