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May 13, 2019 7:10 am
In Search Tickets, when searching for any data, the focus remains on the first suggestion, so when ENTER is filtered, it is filtered by the suggestion and not by the text that we entered in the search box.
May 14, 2019 11:59 am
You explained this issue really well. And I agree, this is something that I have found annoying many times.
This is not an osTicket Awesome issue, however. It is an issue with osTicket itself. I encourage you to report it in the osTicket forum or on GitHub.