Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi,
We have just noticed that osTicket 1.10.6 and 1.12 have been released. We look forward to the update. Thank you
Yes, thanks for the heads up.
I am hoping to have corresponding releases next week.
Hi Stevland,
the file attachment in download for version 1.12 ... download version 1.10.6
Thanks
Yikes! Thank you for letting me know, and sorry about that. It is fixed now, please try again.
Hi Stevland,
I upgraded OsTicket 1.12 and it works ok. When I then loaded awesome template 1.12 in the client and staff page only this text "Icon overdueTicket" appears. I deleted template because too many updates and too many OsTicket BUGs and templates.
Sorry for your trouble, @Absoulte.
>I deleted template because too many updates and too many OsTicket BUGs and templates.
Fair enough. But the issue has already been fixed.
Please try downloading a new copy of the update for 1.12. Also, after installing, clear your browser cache.
I worked on the new osTicket Awesome releases straight through the weekend to catch up. Clearly I am trying to do too much at once. I need to slow down and focus on quality control.
I don't expect you'll have any more trouble, but please let me know if you do!
Hi Stevland, now the 1.12 release - osTicket Awesome 101 is perfect. Advanced search, client attachments, template color settings, pdf logo and all the bugs present before are solved. Good job.
I'm glad we got through that without you abandoning ship! 🙂
Thank you for your positive feedback... it really helps me keep up my enthusiasm for this project.
I appreciate your contributions to this forum since you joined, @Absolute.