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It is not possible to embed permissions in the files. Even if I wanted to do that, it isn't possible. I have access to a Plesk server so I uploaded t...

Thank you!

I think the issue is resolved! At least I don't get the error on my end anymore.

Wow, I have no clue what is going on. But I am having the same issue when I download the file from the server. I zipped the files again and re-upload...

Thanks, @JulienVDC. This will be fixed going forward.

When you're looking at one of these tickets, what happens if you press SHIFT + O on your keyboard? Can you see the inline attachment?

Hi @kleins, Apparently it is an upstream issue with osTicket 1.17.1, but fixed in 1.17.2. See this: I’m still working on a release for 1.17.2, hopin...

Did you upload the files using Plesk's File Manager, or another method? Do you have SSH access? If yes, have you tried this tip from the Troubleshoot...

I've been meaning to mention that the next release is available and should clear up all these issues.

Hi @ekiemody, I haven't heard back from you in over a week. So I assume you've worked this out. I will mark this as resolved for now. But you can st...

Hi @dune356, Apparently it is an upstream issue with osTicket 1.17.1, but fixed in 1.17.2. See this: I'm still working on a release for 1.17.2, hopi...

Hi guys, I'm still working on this one. But I have a temporary solution for you. \include\staff\tasks.inc.php, Lines 313 - 330 <!--osta--> &...

Awesome. Thanks for the update.

Hi @alexbuckland, The only problem with plugins was the Attachment Inline/Preview plugin in the first release for 1.7, but that was resolved in the n...

This is an osTicket bug that they fixed in v1.17.1. You should upgrade to osTicket Awesome for osTicket 1.17.1 (Revision 1), which includes the fix. ...