stevland
@stevland
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Joined: Jun 30, 2016
Last seen: Jun 17, 2026
Topics: 6 / Replies: 1175
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Thank you @delta-assurances for posting this issue and your solution. Rather than editing scp.css, here is what I recommend to fix this issue. Add t...

7 years ago
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P.S. My guess is that when you click —Empty— a little window will pop up that will allow you to edit the field without editing the ticket. This is a...

7 years ago
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Hmmm. Have you cross-referenced your original osTicket installation? (You did keep a backup, yes?) I'm wondering if Enhancesoft has changed the way t...

7 years ago
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It seems to me that those 4 phone number fields are something that someone has added on your end. It is unique to your installation. Have you tried l...

7 years ago
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Hi @ramonb, I like the idea... I'm imagining it would work similar to how Conversation View works in Gmail. All the past messages are collapsed excep...

7 years ago
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Hi @Absolute, Thank you very much for taking the time to post your screenshot... it made this very easy to understand and fix. The fix will be integ...

7 years ago
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Thanks for your support everyone!

7 years ago
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any advice on how to properly upgrade the theme [from 1.10.x to 1.11.x]? Hopefully you still have a separate osTicket core installation. You'll need...

7 years ago
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@lucn, The missing attachment issue is now fixed in the latest release (osTicket-Awesome-1.11-v1.0). Thank you!    

7 years ago
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Hmmm. Try this... html, #osticket, #ostawesome, #footer { background: <your color here> !important; }

7 years ago
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haha.. unfortunately so..

7 years ago
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I second this issue.. ie11 is a highly used browser so for this not to work is a real issue.

7 years ago
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If you're interested, I just released osTicket-Awesome-1.11-v1.0.

7 years ago
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That sounds very odd. The Open link should always be there. But you can always click your company logo to get back to the main list of Open Tickets as...

7 years ago
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Truthfully, I am still struggling with this one. I understand what the issue is but I haven't figured out a resolution (yet). I am working very hard...

7 years ago
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Thanks for reporting this. But, unfortunately, this is an issue with osTicket's language pack and can only be properly fixed through the following cha...

7 years ago
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I'm sorry for the delay in responding! While I am not sure what is causing this glitch on your end, all of this code has had to be reworked for 1.11....

7 years ago
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Hmmm I'm sorry @Energy but I cannot think of what you must be referring to. Can you send a detailed explanation or -- better yet -- a screenshot?

7 years ago
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Ah, yes. The ability to change the ticket priority from the ticket list is an osTicket Awesome-only mod that has been troublesome. It is being remov...

7 years ago
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Thank you for taking the time to post this screenshot. This issue will be fixed in the next release.

7 years ago
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Hi guys! Thank you all for your continued support and enthusiasm. I have been working tirelessly on a 1.11 release, which is almost ready. It has ta...

7 years ago
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Hi @Absolute, That isn't an osTicket Awesome question... it is a question specific to osTicket's core functionality. You're best bet is to ask this...

7 years ago
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Where can I translate the languages? I have added them now but when I change it in the frontpage it shows a mix of french and english with german. Y...

7 years ago
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#footer { background: <your color here> !important; }

7 years ago
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@av-visionen The missing attachments is a known issue that will be fixed soon. I'm glad you were able to sort out your other two questions.

7 years ago
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Thank you for taking the time to point this out, @Alexander. It has been fixed.

7 years ago
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Hi Adrian, I just noticed the same thing yesterday! I don't know if Enhancesoft sent out an email notification, but I know that I did not receive one...

7 years ago
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O, Canada! I'm glad you're happy. 🙂

7 years ago
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Is the loading animation missing when your Clients open a ticket, or your Staff, or both? I think the HTML code for the Staff side loading animation ...

7 years ago
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Given that I am Canadian myself, that seems like a reasonable request to me. I will add it to my list of things to do for a future release. In the m...

7 years ago
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I'm not sure how that happened, but this will fix it. Add the following code to /osta/user-styles.css .pull-right#nav a:hover,.pull-right#nav a svg:...

7 years ago
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@jschrader@myios.com, Thank you for taking the time to report this and to look into it further. Your suggestion is likely valid. I do not recall dis...

7 years ago
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@digitalis-france I added a photo to an FAQ item in the demo which you can see here: br /> I am able to create a PDF that successfully integrates th...

7 years ago
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I haven't run into this but it sounds frustrating. I will look into it.

7 years ago
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when I generate a pdf in the faq I don't know what you are referring to. Please explain where you generate a PDF. Is it on the Client or Staff side?

7 years ago
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@lucn, Thank you for reporting this. Working on a fix.

7 years ago
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Database errors do occur in osTicket from time to time and are not necessarily related to osTicket Awesome. One thing that jumps out at me though is ...

7 years ago
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Yikes! In that case, thank you for letting me know. I will look into this.

8 years ago
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@aeromarine No, you aren't missing anything. Unfortunately this is a known issue and it will be fixed in a future release. Thank you for your patien...

8 years ago
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@dezinekc I'm sorry for the delay in responding, but I am glad to see that you worked it out. Your installation is looking good. The one thing I wou...

8 years ago
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@gaetan.hardy Sorry I cannot be more help with these issues. I do not have access to an IIS server to play with. Once again, @City of Alton, I appre...

8 years ago
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Hi Adrian, These instructions assume that you are using osTicket-Awesome-1.10.4-v1.0 or newer. Download united-kingdom.svg to your computer Uploa...

8 years ago
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I'm looking at your landing page in Edge and FF and, indeed, all of the SVG icons are blacked out on my end as well. I find many instances of the fol...

8 years ago
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@jschrader, Whoa, that is a truly bizarre issue you have there! I would describe it like this: All .svg images appear with a black or white* overla...

8 years ago
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Hi @BiscomTicket, Thank you for purchasing osTicket Awesome! I'm sorry, I do not create invoices for osTicket Awesome. Please use your PayPal trans...

8 years ago
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Thank you for your persistent suggestions, @aeromarine. I have implemented the changes as you've requested, which you can review here. These changes...

8 years ago
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@sgps, Yikes, it has been 3 months... I have been meaning to get back to you. Sorry for the delay. If you're still having this issue, it turns out t...

8 years ago
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Hi guys, Unfortunately in an attempt to fix another issue I created a whole new one. Without going into all of the messy details I have to completel...

8 years ago
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@astswiss That's weird. I don't encounter this issue while using the German language pack in the demo. But the demo is obviously using a differen...

8 years ago
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@lafr Thank you for taking the time to post this and also the fix that you came up with. Oddly, I can't seem to reproduce your issue though. Lookin...

8 years ago
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@visimitra Thanks again for posting this screenshot. This is actually a part of the same search issue that you submitted in an earlier post. Withou...

8 years ago
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@visimitra Thank you for taking the time to post these screenshots. The search issue is a major bug that I am working to fix for the next release. ...

8 years ago
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I'm sorry @fedefarma, I just rediscovered this thread and realized that I dropped the ball on this. Are you still experiencing the issue?

8 years ago
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Hmmm I suspect that this isn't an osTicket Awesome issue. Please try adding an attachment through your old core osTicket installation and verifying w...

8 years ago
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Hmmm that sounds really odd. Is it still an issue for you? If yes, please try one of the following 2 options to see if it resolves the issue: 1) Rep...

8 years ago
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@ewistrand My apologies for misleading you... the version of osTicket Awesome used in that mock-up is for 1.9.x. The whole layout has been redesigne...

8 years ago
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Sorry for the delayed response. It appears that I added "Company Name" as a custom field at one point. If you haven't figured it out already, you'll...

8 years ago
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Hi Jamie, I am 99% certain that the info you've found in the osTicket docs pertain only to 1.11-RC1 (for now). Unfortunately the Docs do not specify ...

8 years ago
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The problem is that you need to be logged into this website (as a paid customer) in order to download files. I suggest that you download the package ...

8 years ago
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Hmmm. I can't seem to reproduce this issue. Within the demo I am able to successfully create new users, register them and then delete them. I have ...

8 years ago
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@thomas.mccall This is my first time encountering anyone using an alternate table prefix. I wonder why you guys decided to go with that? Anyway, it a...

8 years ago
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@astrialearning Please see the 2nd item on the following page to resolve your issue: /p>

8 years ago
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Sorry for the delayed response. I can't seem to reproduce that issue using 1.10.1-v.1.4, so I would suggest upgrading to that version or something ne...

8 years ago
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Using the \support-old installation, do the pages also have trouble loading or does the system perform as one would expect?

8 years ago
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I am happy to help, @cbasolutions. But for this type of sinereo especially I really feel that you need a working osTicket core installation. All you...

8 years ago
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I'm sorry, you were correct... I was confused about what I was meant to be checking and my screenshot is actually from login.php. You are also right ...

8 years ago
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So I installed the stock Google oAuth plugin into a copy of osTicket-Awesome-1.10.4-v1.0, configured and enabled it. It appears to be cooperating with...

8 years ago
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I'll install the Google oAuth plugin and have a look.

8 years ago
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Are you trying to use the LDAP plugin, HTTP/Webserver authentication or...?

8 years ago
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@sgps, UPDATE: This issue occurs on both of my unmodified 1.10.2 and 1.10.4 installations which both use my demo database. br />br /> Therefore I th...

8 years ago
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@sgps Thank you for pointing that out. I can't believe I hadn't yet noticed that the user search is broken. It isn't an osTicket Awesome problem tho...

8 years ago
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I'm sorry, I'm at a loss. I can't see anything wrong or think of any reason that your system is loading irregularly. I see that your osTicket Awesome...

8 years ago
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It is hard to explain what CSRF Tokens are, but it is an osTicket security function. And those warnings are competely normal in osTicket. Notice that ...

8 years ago
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You posted the same information as before. Please post your System Logs (Admin Panel > Dashboard > System Logs).

8 years ago
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any phone tries to load the page it takes like 2 or 3 minutes Is it limited to page in the Client Portal, the Staff Portal, or is this happening wit...

8 years ago
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also we have deactivated the APCu Actually what I was trying to say is to make sure that you do have APCu activated because it helps to speed up osT...

8 years ago
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BTW the latest updates include full support for the Swedish language and I also got rid of the confusing language icon.

8 years ago
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Yes it must have a different permission setting. The api/pipe.php file needs to be 755 to be executable. If you look at it using FileZilla, it will lo...

8 years ago
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Please copy and paste the contents of your Information page (Admin Panel > Dashboard > Information). It will look like this: About this osTicke...

8 years ago
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Hi @aeromarine, I disagree. There are always a few things I would improve, but I think the Client Ticket View page looks fine. It is highly stylized ...

8 years ago
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No worries, @anderson!

8 years ago
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Hey @fedefarma, I'm still awaiting your response to my last message, but when you have a few minutes, please install this fix first and see if it hel...

8 years ago
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LOL didn't you see my last two messages above?!

8 years ago
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P.S. Please go ahead and delete my Agent account now. 🙂

8 years ago
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Fixed it! In Admin Panel > Settings > Tickets you didn't have a check beside "Exclude answered tickets from open queue." Apparently this is en...

8 years ago
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Hey @Thomas Bosbach, It would be really helpful if you could compare your working api/pipe.php file to the one that comes with osTicket or osTicket A...

8 years ago
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You are using osTicket-Awesome-1.10.1-v1.3. I haven't received any complaints from anyone regarding page load times using that version, and it has b...

8 years ago
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Hi @anderson, I logged into your Admin Panel and had a look. It is a very strange issue! I will look at it again tomorrow and think about it some mo...

8 years ago
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Just for the record, the print from osticket core is from other installation I just use for example purpose That is good to know. It explains why t...

8 years ago
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This is a really weird situation. I cannot think of what could cause that. Wait. I notice that osTicket core shows how many Closed tickets you have. ...

8 years ago
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Your screenshot appears to be a mix of osTicket core and osTicket Awesome. Try clearing your browser's cache and let me know whether or not it fixes ...

8 years ago
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>I’m having an issue with the template, the first time any phone tries to load the page it takes like 2 or 3 minutes What version of osTicket Awes...

8 years ago
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Great!

8 years ago
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The image isn't a part of osTicket Awesome, it is something that you've added to your osTicket. Have you tried going to Admin Panel > Settings >...

8 years ago
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Hi @ghapios, None of the 1.10.x versions require a database upgrade, so upgrading osTicket or osTicket Awesome is very easy. Set the system to offli...

8 years ago
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I'm really sorry, @Thomas Bosbach. I forgot to respond to this post from a long time ago until another customer pointed it out to me tonight. Did you...

8 years ago
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UPDATE: The latest releases all include the ability to display a user-uploaded logo. Here are some tips to integrate your logo into the theme.

8 years ago
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In case anyone reads this thread and is confused... I moved this thread from another topic and the messages are now all out of order.

8 years ago
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Reply To: Moved: Reply To: osTicket-Awesome-1.10.1-v1.4 Released

@omniksolar Your software environment is very similar to the environment that the demo is running in. I don't know why it should be an issue on your...

8 years ago
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