Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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apply fix from https://forum.osticket.com/d/93588-drag-drop-attachment-on-open-ticket-form-not-working-for-me/4
but code looks different, and after replace not working either, please help
thanks
sorry, just need to clear cache, now is working, from fix code in url above
This is an issue with osTicket itself — not osTicket Awesome — and will be fixed in the next osTicket release.
Having said that, thank you for posting your fix in case anyone else frustrated by the broken drag and drop function.