Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Tested on 1.10.4.
Attachments from articles at knowledge base are not shown on client side.
Staff
Client
Hmmm I suspect that this isn't an osTicket Awesome issue.
Please try adding an attachment through your old core osTicket installation and verifying whether or not it shows up in the Client side.
(For more information kindly read "Isolating osTicket vs. osTicket Awesome issues" on the Troubleshooting page.)
Hi @stevland,
These screenshots are taken from the demo website. It's not my environment.
I noticed the issue at my own environment and after that i went to the demo website to check if the problem was also there.
Yikes! In that case, thank you for letting me know.
I will look into this.
Hi @aeromarine,
Just a head's up, in case you haven't noticed... this was fixed in the last release. I'll have more releases next week so you may want to upgrade to the latest (1.11-v1.2) when it becomes available.