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Missing attachments at KB client side

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Posts: 21
Topic starter
(@aeromarine)
Member
Joined: 8 years ago

Tested on 1.10.4.

Attachments from articles at knowledge base are not shown on client side.

Staff

 

Staff 1

Staff 2

 

Client

 

Client

 


3 Replies
Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

Hmmm I suspect that this isn't an osTicket Awesome issue.

Please try adding an attachment through your old core osTicket installation and verifying whether or not it shows up in the Client side.

(For more information kindly read "Isolating osTicket vs. osTicket Awesome issues" on the Troubleshooting page.)


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Posts: 21
Topic starter
(@aeromarine)
Member
Joined: 8 years ago

Hi @stevland,

These screenshots are taken from the demo website. It's not my environment.

I noticed the issue at my own environment and after that i went to the demo website to check if the problem was also there.


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Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

Yikes! In that case, thank you for letting me know.

I will look into this.


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Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

Hi @aeromarine,

Just a head's up, in case you haven't noticed... this was fixed in the last release. I'll have more releases next week so you may want to upgrade to the latest (1.11-v1.2) when it becomes available.


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