Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi,
Ticket counting does not work when custom fields are included in the filter, it only takes the default fields for counting.
Thank you for your report. This will be fixed in the next release!
Thank you @steviand, Could you send me the fixed to apply it while publishing the next version?
The next version osTicket-1.12-Awesome-103 will hopefully be out later today!
it still does not work. 🙁
I'm sorry, I think I misunderstood what we were talking about.
There was an issue previously where custom fields would not show up. This has been fixed in the new release.
But you were pointing out that that ticket counting is not behaving as expected when filters are customized.
I believe this is an issue with osTicket itself. The best response is to report it in the osTicket forum or report it on GitHub.