Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hello, I just installed the theme but when I try to logon to Agents panel the Demo user data is being auto filled in. Is there a way to stop that?
Also, is there an easy way to remove OSTicket images on the bottom of page?
Thank you,
Oops. Thanks for letting me know @hipeqostickettheme.
Please open /include/staff/login.tpl.php and remove value="demo" from line 43 and value="demodemo" from line 45.
is there an easy way to remove OSTicket images on the bottom of page?
Do you mean the footer icons?
If yes, simply edit open /osta/user-styles.css and add the following code:
#footer #osticket,
#footer #ostawesome {
display: none;
}
In both instances you may have to clear your browser cache before you'll see the changes.
Great.. perfect... all fixed... thanks,
Cheers!
Hi. One more question.... on the mobile version osTicket images still show up at the bottom of each page. Any solution for that? Thanks
Hello,
I tried with this but it did not work even if I cleaned cache:
#footer #osticket,
#footer #ostawesome {
display: none;
}
Something else I should do?
Okay guys, make sure you add this code to /osta/user-styles.css exactly as below and you will no longer have images in the footer in desktop or mobile orientation:
#footer #osticket a,
#footer #ostawesome a {
display: none !important;
}
If you don't see the changes right away, be sure to clear your browser cache.
This works. In fact, your first code worked as well. I forgot to clear cache on my mobile browser.
Super!