Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi stevland,
If you add user via "Lookup or create user", you will be redirected to user page where you can register user, but page doesn't load properly: Register / Delete Users buttons are not working and footer is missing (along with js after footer) as you can see on the screenshot below. You can refresh page and everything will be fine.</p>
Versions: 1.10.1-v1.1 / 1.10.1-v1.2. Browsers: Chrome 63 and Firefox 58.
Original osTicket 1.10.1 doesn't have this bug.

Hi @ENPY,
I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them.
Thank you for taking the time to post this. Just so you know, I didn’t see it until now!
I believe this issue was resolved some time ago. If you haven't already upgraded to a newer version of osTicket Awesome, please do!