Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi Stevland, osTicket Awesome 101 is perfect. I have only one small problem with the priority pattern/color, can't see it and the color alone is a bit ugly, not alive. I tried to change the color in the css, but it doesn't work.
div [style = "background-color: # FEE7E7"],
div [style = "background-color: # FFFFF0"],
div [style = "background-color: #DDFFDD"]
How can I see the striped pattern or change the color?
Thanks, good job
Hi Absolute,
What you are seeing are the default osTicket colors... and yes, they are rather bland!
I find it odd that everything else seems to be working for you, and yet these images are not loading.
Try clearing your browser cache and let me know if that fixes it.
Hi Stevland,<br />
I cleaned cache but it doesn't change. If I can fix it it's the top, but even so it works. Even just the colors without the pattern. Everything else is ok.
Bye thank you
What browser are you using?
If you would like me to look into this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.
I'm going to mark this as resolved but I am happy to investigate further if/when you grant access to me.
I faced the same issue when I changed the name of priorities (originally emergency, high, normal, low) in a prior version of osticketawesome. Since the class for the priority table cells (in queue-tickets.tmpl.php.txt) used the real name of the priority (concatenation of 'osta_priority_' + priority_name), I had to change the css-file as well. Otherwise I just saw those lame colors.
I noticed some changes in staff-desktop.css - so maybe the problem is gone anyway.