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osTicket Version v1.12 (a076918)<br /><br />
Web Server Software Apache/2.4.29 (Ubuntu)<br /><br />
MySQL Version 10.3.14<br /><br />
PHP Version 7.2.17-0ubuntu0.18.04.1
EDIT: Originally submitted as a Mobile issue, but appears to be happening on my desktop client as well.
I was in the mobile version of the Agent Portal today for the first time since the update to 1.12 and had issues trying to transfer. When I would click the transfer button, it would drop down with the options for changing the status of a ticket (Resolved or Closed). I ended up clicking on the Department to change the assigned department, which appears to have transferred it, but then caused other errors on my end.
I thought this was mobile only when I submitted, I know I've transferred tickets since the update. But apparently I've been transferring from the ticket list screen which works fine. I just went into a particular ticket on desktop and got the same results, a dropdown with Resolved or Closed when I clicked on the Transfer button.
I did try clearing cache just to make sure and I tried a different browser.
Mobile screenshot:
Desktop screenshot:
Hi @mscfadmin,
Sorry for the trouble. This was reported 4 days ago and has been fixed in the new release.
Either upgrade to osTicket-1.12-Awesome-102 or do the following:
- open /include/staff/ticket-view-inc.php
- remove data-dropdown=”#action-dropdown-statuses” from line 93
Sorry, I glanced through real quick but must have missed that post. Thank you.