Hi @visimitra, Thank you for the report. Fixes soon!

As I stated earlier in this thread, I did find the same issue was present in vanilla osTicket 1.12.2. You can verify this for yourself by testing it h...

Looks like someone beat you to reporting it: br /> But you may want to jump in and confirm that it is an issue for you as well.

Yes, I see that you are correct: the issue is not present in 1.12.3: br /> But how is that relevant? It's like saying, "Why did I wake up with a cold...

Hi @hobbleman, thank you for the report. I will release a hotfix for that right away.

Hi @Tom, Sorry for the delay in responding. This is not an osTicket Awesome issue, it is an issue with osTicket itself. In fact, I opened a Git Hub ...

Hi @kai.gyt, I see that the same behavior is present in unmodified osTicket, which you can see for yourself in this demo installation: br /> Therefo...

osTicket-1.14.1-Awesome-102 is now available on the Downloads page.

osTicket-1.14.1-Awesome-102 is now available on the Downloads page.

osTicket-1.14.1-Awesome-102 is now available on the Downloads page.

osTicket-1.14.1-Awesome-102 is now available on the Downloads page.

osTicket-1.14.1-Awesome-102 is now available on the Downloads page.

Thank you for taking the time to report this with a screenshot. Sorry for the trouble. This will be fixed in Revision 2 (osTicket-1.14.1-Awesome-102)...

Thank you for your report and sorry for the trouble. I am not entirely certain that I know what you mean by "the editor". I assume you mean the tex...

Thank you for your report and sorry for the trouble. This will be fixed in Revision 2 (osTicket-1.14.1-Awesome-102), which will be released in the ne...

This is a feature request pertaining to osTicket's core functionality and is outside the scope of the type of enhancements that osTicket Awesome offer...

Thank you for your report and sorry for the trouble. This will be fixed in Revision 2 (osTicket-1.14.1-Awesome-102), which will be released in the ne...

That is correct, but actually I'm already patching a few glitches that have been reported by early adopters. Please hold off until Revision 2 (osTick...

I'm in the testing phase of the initial 1.14.1 release. The current goal is to have a release ready by Monday Dec 2nd. But definitely next week! I'l...

I don't think a custom form would cause that. But you can test this by adding a custom form in the demo. It has something to do with your server envi...

Do you see the same delay when you use osTicket demo or the osTicket Awesome demo?

Also, your Theme Options page looks weird. It should look like this: Hopefully after clearing your cache everything will appear correctly.

Try clearing your browser cache

Hi sistemascsc, I don't see that problem in either the latest osTicket demo or the latest osTicket Awesome demo. You should try upgrading to osTicke...

Thank you very much for contributing your observations and fixes here, guys. I do have a 1.12.5 release available now, and am currently in the testi...

Estoy en la fase de prueba para un lanzamiento para 1.14.1. ¡Espero lanzarlo el lunes 2 de diciembre!

I'm really confused by this. Because in osTicket and in osTicket Awesome, the Due Date column do not respect the date format setting. I believe you a...

I will take a look at this. Other than the bottom line not displaying in the text box, I'm not seeing any other issues. If I'm missing something, plea...

Sorry for the trouble. Please try it again and let me know if you still have an issue extracting the file.

Sorry for the delayed response, @nminaker. I believe this is the correct fix and I will include it in future releases. To fix it manually one should...

Sorry for the trouble. Please try again and let me know if you still have an issue extracting the zip file.

Se lanzará una versión de osTicket Awesome para v1.12.4 este fin de semana, o la próxima semana a más tardar.

Hi Andre, As for as editing messages.mo.php, there aren't any secret techniques... you are doing everything correctly. The problem isn't that your b...

Hi @enrico, I agree that it would be nice to show the phone #'s here. What I've been doing for years is clicking on the user name to view the user's ...

Good to know. Thanks for sharing your findings.

That is osTicket core functionality that you want to change. It has nothing to do with osTicket Awesome. I suggest that you ask this question in th...

Hmmm. I haven't experienced anything like that, unless you mean that the focus automatically goes to the bottom of the page when you go to an existing...

After all of these years I still feel like I'm just scratching the surface of osTicket's capabilities. I have never known about Quick Filters, until ...

Yes, sorry for the delay in responding. This issue is a classic case of "fix one osTicket issue, create another". In this case, some code was added ...

I have reproduced this issue in regular osTicket (see animation below). This is not an osTicket Awesome issue. Please make sure that you have a regul...

Sí, los anchos de columna no se pueden personalizar en osTicket Awesome. Gracias por señalar que esos campos son confusos. Se eliminarán en una versió...

Just a quick note to let you guys know that the Back To Top icon is displayed in mobile layout by default in osTicket-1.12.3-Awesome-102, which is ava...

Just a quick note to let you know that this has all been fixed up in osTicket-1.12.3-Awesome-102, which is available now. Except for the last one, I d...

Just a quick note to let you know that this has been fixed up in osTicket-1.12.3-Awesome-102, which is available now.

Just a quick note to let you know that this has all been fixed up in osTicket-1.12.3-Awesome-102, which is available now.

What I really recommend, if possible, is to reconfigure the logo itself. As a graphic designer, I always make sure that a logo has a tall and a long ...

Cuando te encuentras con un problema como este, la primera pregunta que debes hacerte es: "¿Es este un problema de osTicket o un problema de osTicket ...

Ahora entiendo. Lo estás mirando en el Portal del cliente. Pero no solo no se ve el recuadro completo del campo El cuadro de campo completo está allí...

¿En qué página estás aquí? Porque en la página Abrir ticket, el botón verde debería decir Open (o Abrir en español). What page are you on here? ...

As you probably realize, Synology's os is a highly proprietary version of Linux. I have no idea how an osTicket Awesome installation, uploaded through...

Hi @enrico, Unfortunately a bunch of the translations are broken in osTicket v1.12.3, which I have reported here:br /> This affects what you'll see ...

Oh weird! I typed a reply days ago... I guess I neglected to click Submit. Sorry about that. I'm glad I asked for clarification because I was complet...

Thanks for the report, @jfleduc. To fix this please open include/staff/user-view-inc.php and delete line 13.

Yes, that is a glitch with osTicket itself (which I reported here). But rest assured, if you see 1.12-git it means that you are indeed running v1.12....

I have to acknowledge that I hear of this type of issue from time to time, which I find perplexing. It has never occurred to me that it could be an i...

Hi @Code54, Thanks for letting me off the hook. I was already working on this workaround, so I decided to finish it. You can add the following code ...

I see it still isn't fixed in 1.12.3, unfortunately. I expect it will be fixed by 1.14, if not sooner!

I can do that. I think I know what you want to change, but rather than wasting time composing code when I may be wrong... why don't you help me help ...

Cool I'll keep that in mind.

Sorry for the delay. I'm not really sure how to proceed with this issue, other than installing from scratch. In my spare time I've been looking for a ...

Sí, eso indica que hay una nueva respuesta esperando. Se elimina cuando un agente responde.

I’m guessing that whatever changes I make are getting over ridden by some of your theme css’s Yes, that is exactly what is happening. For that rea...

Actually one thing that does come to mind is a possible ownership issue. Make sure the uploads/ directory is owned by the correct user*: # chown -R ...

The fact that you have an attachments/ directory tells me that you are using the Attachments on the Filesystem plugin. Not that this makes any differe...

/volume1/web/osticket/

What happens if you delete the two broken Custom Logos and try uploading one from scratch?

Whoa, your permissions look dangerously high. I recommend setting them properly using these commands: # find . -type d -print0 | xargs -0 chmod 0755...

Just to be clear: are you talking about the Client Portal?

Hi @Code54, Sorry for the delayed response. Please confirm that a osta/uploads/ directory exists with 755 permissions. And are your custom logos pr...

Very odd. I'm glad that you managed to sort it out.

Correct me if I'm wrong, but I'm pretty sure that is an osTicket function. So you'll want to ask how to disable it in their forum.

Hmmm I'm sorry, I don't really have anything to add. Except that I'm glad you sorted this out. To be entirely honest, I don't quite understand what t...

If it makes you feel better, I’ve spent way too much time composing various replies as I narrowed down what is going on. Long story short, you have t...

Dies ist wahrscheinlich kein Problem mit osTicket Awesome. Mit anderen Worten, Sie hätten wahrscheinlich das gleiche Problem mit regulärem osTicket. ...

Si desea habilitarlo en el diseño móvil, agregue el siguiente código a /osta/user-styles.css: @media screen and (max-width: 760px) { #scroll-to-t...

Ich habe noch keine Antwort von Ihnen erhalten, daher werde ich dies als "Gelöst" markieren. Sie können hier jedoch immer noch antworten, wenn das Pro...

Thank you, @jfleduc! Getting encouragement such as this still means a lot to me. 😀

As you will see in this screenshot, this is currently an issue with osTicket itself: And it isn't limited to one language pack. Here I'm using the ...

Este parece ser el mismo problema que has descrito en otro mensaje. ¿O es esto algo diferente?

And you are using the fr français (French) language back, yes? Not that it should matter what language you're using. I'm just trying to reproduce th...

He pasado mucho tiempo intentando reproducir este problema. No puedo entender cómo hacerlo. No puedo ayudarlo a menos que tenga acceso a su instalació...

No hay un atajo secreto que se esté perdiendo, si eso es lo que está preguntando. ¿Tiene alguna sugerencia sobre cómo facilitar la recuperación de la...

Ahora tengo problema en el campo DESCRIPCIÓN –> RESPUESTA LARGA no me cierra el rectángulo Parece que no puedo reproducir este problema. ¿Puedes ...

i have the “inline-preview” installed but not activated Are you referring to the attachment_preview plugin? Have you tried clearing your browser ca...

I'm glad you found the answer, and I hope you've gotten this sorted. But something is weird about the way the navigation bar is showing in your screen...

@transtarexec, Never mind, I was confused about what this is supposed to do. There is still a slight delay before the Ticket Counts load⁠ — I mistake...

@TranStarExec, Thanks for sharing your fix. I'll incorporate this into the next release. Unfortunately, I haven't been able to reproduce this soluti...

Si desea que investigue esto por usted, necesitaré que cree una cuenta de agente temporal (Panel Administrador > Agentes > Añadir nuevo agente) ...

Puede usar osTicket (/support-old) y osTicket Awesome (/support) al mismo tiempo. Ambos pueden salir corriendo de la misma base de datos sin causar ni...

I tried to reproduce your custom field in my installation. I think I have everything the same, yes? It shows up perfectly for me. Do you have any ex...

Creo que puede haber una pista para esto en la entrada del archivo de registro que publicó sobre otro problema: /usr/sbin/sendmail: not found Pero l...

Si, eso aparece en el momento que hago el registro. Tenes idea como puedo solucionarlo? tendre que agregarle mas RAM al server? Para ser claros, est...

Una cosa que noté que es inusual ... el error dice: referrer:/span> Y, sin embargo, el dominio sp.org.ar no está registrado.

¿Estas entradas del archivo de registro aparecen al mismo tiempo que recibe un error 500? Si es así, entonces sí, este debe ser el problema real.

I'm glad you sorted this out. Thanks for sharing your solution.

@visimitra thank you for this bug report.

Thank your for sharing your workaround, @visimitra!

Hi @ulises, We can take a look at that. You can contact me at info@osticketawesome.com.

Sent! 🙂