Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi,
after installing this nice theme, we noticed a minor display error,
in one of the informations boxes, is the link displayed as a button.
Maybe you could fix this within the next release 🙂
osTicket v1.12.2 // osTicket-1.12.2-Awesome-101
Thank you for the report. It will be fixed in the next release.
Just a quick note to let you know that this has been fixed up in osTicket-1.12.3-Awesome-102, which is available now.