Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi, I'm from Argentina. I need to customize the tickets list in the user view. I have added some custom fields in the staff queues. So I would like the user can view the custom fields in their tcikets list.
Thanks in advance!
I'm sorry, the ability to add custom fields is limited to staff queues.
It's a great idea, but it would require modifications to osTicket's core functionality—something that osTicket Awesome tries to avoid as much as possible.
As far as I know the osTicket developers don't have any plans to add such functionality to the Client area, but you can always make a feature request in the osTicket forum!
Stevland, thanks for your quick reply. Can you code my request as a modification? How can I contact you outside this forum?
Thanks.