Hi there,
Can you please assist me with the following issue.
A while ago our custom logo suddenly disappeared. I couldn't upload it again.
Because it's not that important I switched to the default logo, but now I still want to fix it.
As you can see I have to 'trash'-icons, but they don't work. Nothing happens when I click them.
I click:
- Choose File
- select a .PNG or .JPG
- click Save Changes
- Then a spinner appears
- the page refreshes but I don't see the logo
As far as I know, nothing has changed in our config. We are running this on a Synology NAS and rebooted it, but that didn't fix it.
Thanks for the support!
Best,
Robert
Version info:
osTicket v1.12 // osTicket-1.12-Awesome-102
PHP 5.6.40 // MySQL 10.3.11 // Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141 web server
Hi @Code54,
Sorry for the delayed response.
Please confirm that a osta/uploads/ directory exists with 755 permissions.
And are your custom logos present within that directory?
Thank you for your support, and no worries. It's not causing any major problems.
Yes, the file is listed and I think the permissions are correct. It's the first file. The second is a backdrop for the agent-login page and that one is working fine.
Looking at the date of the file, I can see that it's from a recent try to upload.
Whoa, your permissions look dangerously high.
I recommend setting them properly using these commands:
# find . -type d -print0 | xargs -0 chmod 0755# find . -type f -print0 | xargs -0 chmod 0644
Not that I think this will fix your uploading issue, but let's make sure your installation is secure.
What happens if you delete the two broken Custom Logos and try uploading one from scratch?