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Hi @servo, I apologized for the inconvenience.  The truth is that I don't test 1.17.x versions as rigorously because very few people download i...

Hi Ole, You'll find the option at Theme > Custom Text and Links. But note that the icon doesn't appear until the page is quite long, which p...

I have a vague recollection of something similar plauging a customer for weeks. It ended up being the result of caching software on his server (intend...

2023 update: osTicket Awesome is now fully self-contained, and doesn't call any remote files. Therefore it is fully functional on an intranet or in a...

In case either of  you guys are interested, or anyone else who may read this thread... ...osTicket Awesome is now fully self-contained, and does...

Which version are you using? Are you referring to the Staff side or the Client portal? I tried adding a very long ticket Subject and it looks fine in...

I must have forgotten to update the current version info on the server. Sorry for the confusion.

Hi Stephen, That is extremely odd, and rather unnerving I'm sure. I would be happy to provide an answer if I had any idea what is going on. But as y...

Hi Damian, I cannot reproduce the issue on my end. The password reset function works perfectly. I'm not sure if it matters, but have you checked you...

Hi Doug, If you look at vanilla osTicket 1.14's Advanced Search > Columns you'll see that you can add Columns. But starting in osTicket 1.15 they...

Hi guys, Thank you for the reports! This issue has now been resolved in the latest release osTicket Awesome for osTicket 1.18 (Revision 3).

Wow Julien, that's really weird. Even stranger that I can't reproduce it. From the Client side I added a reply to ticket 235. And then on the Sta...

Hi Dirk Es befindet sich immer noch am selben Ort, aber Sie müssen zuerst auf die Schaltfläche „Mehr“ klicken.  

Hi Freinet, If you look at vanilla osTicket 1.14's Advanced Search > Columns you'll see that you can add Status. But starting in osTicket 1.15 th...

Hi Francesco, That sounds really weird. Unfortunately, I cannot produce the issue. Can you kindly try to reproduce the issue in the 1.18-1 Demo and ...