I am definitely not seeing the same verbosity of errors in the Dev Tools > Console. Your Chrome really doesn't not seem to like the Back to Top ico...

PNG is just fine and actually, they system will display an error if it doesn't like the file type. So I'm back to not having a clue what is going w...

Thanks for the feedback, @Starcore.

Hi @Tom, Thanks for the feedback. I will amend my list with your suggestions.

@doublebind I will review this soon and see what I can come up with.

Hi @airbus,  This is a bit of a hectic time for me so please don't expect immediate results from me. Maybe someone else can help. But my first ...

Excellent question. As tempting as it is, I try to avoid adding a bunch of mods to osTicket Awesome. But a time tracker has been something I've been t...

This is really weird. The custom logo / print function works perfectly on this end. I'm sure that you'll find the same thing if you try it in the demo...

Abra /include/staff/ticket-view.inc.php en un editor de texto y cambie la línea 1000 de <a class="inline-edit" data-placement="bottom" data-toggle...

Yikes. Please open /include/staff/ticket-view.inc.php in a text editor and change line 1000 from <a class="inline-edit" data-placement="bottom" d...

@MikulaM, Thank you for taking the time to post those screenshots. We are looking into this and will respond soon.

already Tested your 1.12 R4 Theme, its not working correctly The issue isn't with osTicket Awesome specifically. The issue is that osTicket impleme...

I just spent 3 hours working on this dirty workaround, so I hope it works well! Please let me know if any of the translations can be improved. Add t...

Thank you for the info. I'm still thinking about what to do about this, and I reached out to Jens (the creator of the German version) to see if he wou...

Thank you, Julian!

Hi @sistemascsc, The popup dialog windows for both Link and Merge Tickets have now been properly styled in osTicket-1.14.2-Awesome-102. Thank you fo...

Hi guys, These issues with Tasks in both desktop and mobile views have now fixed in osTicket-1.14.2-Awesome-102. Thank you for taking the time to po...

Hi @goldquadrat, This is now fixed in osTicket-1.14.2-Awesome-102. In fact, you can now upload one version of your company logo for the online ticke...

Hi @visimitra, These issues are now fixed in osTicket-1.14.2-Awesome-102.

Hi @rgcc, This is now fixed in osTicket-1.14.2-Awesome-102.

Hi @doublebind, This is now fixed in osTicket-1.14.2-Awesome-102. In fact, you can now upload one version of your company logo for the online t...

Hi @simon, This is now fixed in osTicket-1.14.2-Awesome-102.

After thinking about it some more I am reluctant to use their code for a couple of reasons. But I am curious what it is that you guys like about the ...

Yikes! I've definitely had days like that. 🙁 Thanks for reporting back, Randy. I'll have to add that to my list of potential issues.

403 Forbidden isn't a typical error that I'm used to people reporting. Unfortunately it doesn't immediately suggest a particular issue. First off, ma...

Thank you for taking the time to report back.  I changed the status to "In Progress" so that I'll remember to try to emulate this issue on my en...

I don't recall having encountered that issue. I haven't ever used docker myself yet, and as I mentioned earlier using osTicket with ngnix can lead to...

Hi @doublebind, This will be fixed in the next release, which is due in the next few days. In fact, the entire print / PDF template will not be styl...

Hi @RGCC, Thank you for taking the time to post a screenshot.  The Tasks table will be fixed in the next release, which should be out in the ne...

Hi @maxtim, I see two problems with the paths above. /var/www/html/osTicket//osta/php/functions.php has one too many forward // slashes. And ...

Este es un problema de osTicket, no un problema causado por osTicket Awesome. Pero me tomé el tiempo para abrir un informe de problemas en GitHub par...

osTicket Awesome no creó esa traducción. Si desea corregir la traducción, haga el cambio aquí: En cuanto al cuadro de búsqueda, ese es un error co...

I haven't been able to reproduce this issue. I wonder if it was a temporary glitch in 1.11. It seems to be fine in 1.14.x. So please upgrade if you ha...

I'm going to mark this as resolved, but let me know if you're still having trouble.

Fixes in the next release!

BTW this didn't end up making it into osTicket Awesome for osTicket 1.14.2 (Revision 1), but it will definitely be included in Revision 2.

Thanks for the head's up. I have fixed these and uploaded a new zip file with the same name. In other words, please download and reinstall osTicket-1...

As it happens, the new osTicket release (1.14.2) now has a Force HTTPS feature. Thus, the latest osTicket Awesome version now includes this as well.

Awesome. Sorry for the inconvenience. Thanks for letting me know!

Please try downloading it again!

@tank, I don't remember the situation, but when I said that I would log in and assist you it must have been a different scenario.  If you look ...

Unfortunately this release is going to take longer then it normally does. It could be a week from now, or it could be a month. I will send out an ema...

Hi @Simon, Thank you for your screenshot.  Those checkboxes will be fixed in the next release. By the way, I removed your email address to kee...

Hi @justdoit, Thank you for your kind words. osTicket does not include a time tracking function by default. You must have been using a plugin at one...

P.S. I'm pretty sure the glitch in your second screen shot will fix itself once you have more tickets. If I remember correctly, that only shows up wh...

Hi @tank, Just to be clear, I can't fix these things for your installation specifically. That isn't how this works. I do appreciate the report, howe...

Hi @infovi, That section is only available when one has the Audit Log plugin installed. Having said that, the Audit Log plugin will be supported ver...

@lrfloripa, This is probably more work / cost than you imagine. It would not be a simple thing to code. And right now I am very behind on many tasks...

Hi @mstrust, The instructions under How do I remove the logos in the footer? on the FAQ page will remove the logos from the footer of both the Client...

HI @Simon, That looks good. You may need to clear your browser cache to see the changes.

P.S. You could post your ideas in the Mods and Customizations forum and see if you can generate any interest: br /> Also, you may want to post a Feat...

Those sound like excellent ideas for plugins, but they are beyond the scope of what osTicket Awesome aims to achieve.

This sounds like it may be an issue with osTicket itself, not an osTicket Awesome issue. I did want to at least take a look and try to understand wha...

You don't seem to understand that the ost-config.php file points to the database. You were using your old ost-config.php file pointing to the da...

I'm sorry @tank, I confused you with another user that I've been helping. No, I do not have access to your server. Did you manage to sort this out?

Thank you for taking the time to point out these display issues.

This is actually a question regarding osTicket's core functionality. Is isn't an osTicket Awesome question. I did look to see if there was an option ...

I can't tell if this is a joke or not. (⊙_⊙)  It works for me! It isn't something that osTicket Awesome can fix or break.

You don't seem to understand that the ost-config.php file points to the database. You were using your old ost-config.php file pointing to the da...

Hi Henning, I'm sorry that it took me so long to reply. This is an issue with osTicket that I hope will be fixed in the next release, which will be ...

P.S. Oh and by the way, osTicket (and therefore osTicket Awesome) do not support nginx servers. See this.

Sorry for the late reply, @sanketh. Are you still having this issue? Is it just the one button, are none of the fly-out menus working? Have you con...

Yikes! I feel silly that it took me so long to figure out what you meant. I just wasn't expecting it because it wasn't meant to be there. This will b...

Hi @goldquadrat, Sorry for the late reply. This is planned for a future release. Stay tuned.

Hi die-ITler, You are using the attachments_preview plugin /p> There is a known incompatibility with that plugin. You can either disable it or use ...

Ja, ich arbeite an einer osTicket Awesome-Version, die den Code osticket.com.de verwendet. Aber ich muss fragen, ob das in Ordnung ist. Ich möchte ni...

Hi @dfeenstra, It took me a while to figure out what you are asking! It sounds like you've figured out how to manually translate the names of the Pr...

It works in the demo:

Hello again @mstrust, I received your cPanel login... thank you. I create a new subdomain: support-test.yourdomain.com. I installed osTicket Awesom...

Hi @mstrust, I am sorry for the delayed response. I received your admin login by email, thank you. I am looking at your installation and I see a lo...

Hi Tank, Sorry for the delay. I cannot even visit your installation as it results in a CloudFlare issue. Is it possible for you to temporarily di...

Es tut mir leid, ich verstehe nicht ganz, was Sie sagen. Sie beziehen sich auf das deutsche Projekt, ja? Von dieser Seite? HTTP ERROR 500 Fehler ...

Overdue popup notification?! I am not familiar with this. I'm thinking you must have installed a third-party plugin or mod for this functionality, yes...

Hi Randy, As with a couple of your recent posts, this appears to be a question with osTicket itself, not an issue with osTicket Awesome. I did have ...

Hi, This happens when the Deutsch language pack is used because some German words (such as 'Wissensdatenbank') are so long! I will include a fix in...

Hi @goldquadrat, Ah, yes I see the issue. I didn't anticipate this and I'm not sure how to go about fixing it in the future. The reason that you are...

Sorry @doublebind, I missed your post. There is more than one issue here. It isn't just too wide, it also isn't using the image files that it is supp...

Did you figure out how to remove the footer? This is covered on the FAQ page. I will work on some new iPhone fixes soon. Thank you for the head's up.

Hi @smc.pbs, I am trying to understand the two issues you've described. >No organisation shows in the organisation window in the information page...

Hi guys, Just a quick note to let you know that the Audit Log plugin will be fully supported in the next release. But for now you can simply replace...

Are you referring to an email notification, or...?

Hi Randy, You have found an issue with osTicket itself — it is not an osTicket Awesome issue. In a perfect world you will still have your own vanill...

This is actually a vanilla osTicket question. In other words, this behavior isn't something that is changed by osTicket Awesome and therefore it isn't...

Yikes! Thank you for the bug report and screenshot, Randy.

Hi @JulienVDC, Because you are using more than one language, changing the text is more complicated. In this case, the text you want to modify is in ...

Hi @pep06, Your invoice has been sent. My apologies to your accounting department!

Hi jschrader, You have made me aware of Audit Log just now. I don't know how long it has been around for, but I'm pretty sure Enhancesoft just starte...

These are not configurable fields in the Theme Options, no. To change this text you'll need to edit /index.php (it's right in the root directory of y...

You can try adding: #nav.pull-right .active a { font-weight: 700; } ...but it is dependent on the font that is being displayed and if it support...

Yes, you are already using the settings with the most contrast. But have you somehow changed the font that is used? It looks quite different from wha...

Header Text configures the color of the font used for the links in the header and the links in the drop-down menus. Header Background configures the ...

Good to know! Thanks for the update.

You should have access to Apache error logs. If you can't find them, ask namecheap where they are located. Uploading osTicket Awesome from scratch wo...

Sorry for the late reply. Mi tabla ost__tickets_priority es: osTicket Awesome overrides those settings. The priority colors are set by CSS instead...

Found it! Known issue with osTicket. Hopefully it will be resolved soon. But for now you can merge tickets from the queue pages. Please note that t...

I have discovered that you can merge two or more tickets from the Open Tickets page. On my end this works in both osTicket and osTicket Awesome. Bu...

Thank you for the detailed report. I am looking into this.

Hi Randy, Sorry for the delayed response. Are you still having this issue? Did the issue start happening spontaneously, or after an upgrade, or...?...

Hi it-support@lindner-esskultur.de, To be clear, the toolbar is no longer displayed in vanilla osTicket v1.14.x: One can add the following CSS rul...