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Hi there,
I've noticed this behaviour in osTicketAwesome since at least osTicket v 1.12.2, but I recently upgraded to 1.12.3 and the matching OSTA version 102 and found the same issue:
osTicket 1.12.3 // osTicket-1.12.3-Awesome-102<br /><br />
PHP 7.2.24-1+ubuntu18.04.1+deb.sury.org+1 // MySQL 5.7.27 // Apache/2.4.41 (Ubuntu) web server
My issue: When a user searches our KB articles from the search bar at the bottom of the screen, it (usually) goes to {domain}/kb/kb/faq.php?a=search&q={search term}. There is a doubling up of the "kb" in the link. It originally seemed to be fixed in the latest version for osTicket 1.12.3, but it actually seems like the problem is intermittent.
What I did find was that I could fix this issue adding a forward slash to the link in the /include/footer.inc.php file on line 11. The line now reads:<br />
<form method="get" action="/kb/faq.php">
<form action="
/kb/faq.php" method="get">
I added in the leading forward slash and so far the issue has not reoccurred.
Is anyone else having this issue, and does this seem like the correct way to resolve it?
Thanks,
Nick
</form>
Sorry for the delayed response, @nminaker.
I believe this is the correct fix and I will include it in future releases.
To fix it manually one should also add a leading slash to the same form found in /index.php
Thank you for your contribution!
No worries. It's been working since I updated it as far as I know, but I appreciate the confirmation. Thanks Stevland.
Cheers,
Nick
Hola este pos fue de mucha ayuda para mi, creo importante comentarte que tengo la versión osTicket v1.14.3 // osTicket-1.14.3-Awesome-101
pero mi solución fue eliminar / en el index.php
<form method="get" action="kb/faq.php">
con el / redireccionamiento no funciona
te felicito la mejor inversión que e realizado.
Hola mguerrero,
Gracias. No me di cuenta de que está roto. Además, el campo de búsqueda inferior está roto en las páginas de la base de conocimientos. Ambos se solucionarán en la próxima versión (v1.14.3-2).
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Thank you. I didn't realize that is broken. Also, the bottom search field is broken on Knowledge Base pages. Both will be fixed in the next release (v1.14.3-2).
Además, gracias por sus amables palabras.