Hi there,
osTicket v1.12 // osTicket-1.12-Awesome-105<br />
PHP 7.3.1 // MySQL 5.5.32 // Microsoft-IIS/7.5 web server
just switched to ostA. after implementation, it really often happens, that when clicking "open tickets", my bootom becomes this:
The Top bar also gets messed up (recycle bin:
Any helüp is appreciated!
Leo
Have you tried using incognito mode in Chrome or similar in other web browsers? I'm presuming that you have cleared your cache? Don't have any cache plugins running whether locally on server or via something like CloudFlare?
Any PHP errors?
If you use Chrome (other browsers have it as well) click on 3 dots, more tools, development tools. Then check out the console for any error messages.
Hi @IT-Team,
The issue you're seeing is the result of an incompatibility between osTicket Awesome and the attachment_preview plugin.
It has been discussed here, here and here.
Unfortunately, the only way to resolve this is to disable the plugin.
Hi stev,
found your posts yesterday and used the workaround to use the preview in ticket-view only.
seems to do the trick so far. thanks for support!
😀