stevland – Activity – osTicket Awesome Forums

stevland

@stevland

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Joined: Jun 30, 2016
Last seen: Jun 17, 2026

Topics: 6 / Replies: 1175

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I'm sorry, the ability to add custom fields is limited to staff queues. It's a great idea, but it would require modifications to osTicket's core func...

7 years ago

Forum

Modifications

That is true. I have to create invoices manually and so I do them in batches around once a month. As it happened, I posted the link right after send...

7 years ago

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General Discussion

Thank you for the report. It will be fixed in the next release.

7 years ago

Forum

Bugs and display issues

Hi @cdccomputing, Add to following to /osta/user-styles.css: .thread-body img { max-width: 100% !important; }

7 years ago

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Bugs and display issues

Esperaba que eso ayudara. Pero desafortunadamente no hay nada más que pueda sugerir sin conocer el problema. Por favor, consulte mi mensaje anterior...

7 years ago

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Installation and Setup Help

¿Has resuelto el problema?

7 years ago

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Installation and Setup Help

Thanks for the screen capture, that helped me understand your issue. The fix is very simple. Admin Panel > Tickets > Top-Level Ticket Counts &...

7 years ago

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Bugs and display issues

When i said the same result, i was referring to ” Same blue screen” not the code result Don't be afraid to be verbose! 🙂 That is a tough time zone...

7 years ago

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Installation and Setup Help

Hi nelsonpark, I asked you two unique things. When you posted "same result" I assumed you were referring to the first item and you had overlooked or ...

7 years ago

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Installation and Setup Help

I am still waiting for an answer from you. As per my last message, let’s try a clean install of osTicket Awesome: Please upload the /upload folder...

7 years ago

Forum

Installation and Setup Help

Parece que tienes un error tipográfico. Parece que escribiste este comando: # find.-type d -print0 | xargs -0 chmod 0755 Pasaste por alto un espaci...

7 years ago

Forum

Installation and Setup Help

One can comment out the source code. But it is easier to do this through a quick CSS tweak. See the item How do I remove the logos in the footer? on t...

7 years ago

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Modifications

Sorry, it is not possible to do this without some significant custom coding.

7 years ago

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Modifications

Please confirm that your source code (as you posted above) ends abruptly at <body id=”loginBody”>. And let's try a clean install of osTicket Aw...

7 years ago

Forum

Installation and Setup Help

Hmmm your view page source code looks normal until it end abruptly at <body id=”loginBody”>. Are you sure that's where the page ends? I'm not s...

7 years ago

Forum

Installation and Setup Help

😀

7 years ago

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Bugs and display issues

Hi @IT-Team, The issue you're seeing is the result of an incompatibility between osTicket Awesome and the attachment_preview plugin. It has been dis...

7 years ago

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Bugs and display issues

Copy that.

7 years ago

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Bugs and display issues

Please post a screenshot of the helpdeskawesome/ directory listing. Visit your installation using Chrome. Right-click on the blue page and select vie...

7 years ago

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Installation and Setup Help

Oh, okay now this sounds familiar. Please make sure that when you extract the osTicket Awesome zip (osTicket-1.12.2-Awesome-101.zip) you do not recei...

7 years ago

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Installation and Setup Help

Hi @nelsonpark, A blank blue screen does not sound like a familiar symptom... I can't recall anyone describing that type of issue before. What I can...

7 years ago

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Installation and Setup Help

Hi @nelsonpark, Did you get this sorted?

7 years ago

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Installation and Setup Help

¡Está todo bien!

7 years ago

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Bugs and display issues

El error 500 es un mensaje genérico. Cuando ve un error 500 en su navegador web, el mensaje de error real se ha registrado en sus registros de Apache....

7 years ago

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Installation and Setup Help

¡Excelente! Gracias por hacérmelo saber.

7 years ago

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Installation and Setup Help

P.S. Keep in mind that I do offer a Professional Installation Service for a flat rate of $70 US. It may not be worth it to you for just this one featu...

7 years ago

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Modifications

@netctrlsupport, If it were a simple thing I'd be happy to pass along a tidbit. But in this instance it would require multiple edits to multiple file...

7 years ago

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Modifications

No time frame. But it is on the list.

7 years ago

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Bugs and display issues

No problem. This type of thing happens to a new user once in a while. I need to add "clear your cache" as the final step in the installation instructi...

7 years ago

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Bugs and display issues

Please send the URL of your helpdesk to info@osticketawesome.com and I will take a look.

7 years ago

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Installation and Setup Help

You caught me on a good day! Glad I could help.

7 years ago

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Bugs and display issues

Please see the fourth item from the bottom on the FAQs page.

7 years ago

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Bugs and display issues

The table width is actually 100% of the space denoted by the tag #content. Therefore, it is dictated by this (/osta/css/staff-desktop.css, line 55): ...

7 years ago

Forum

Bugs and display issues

The width of osTicket's ticket list table is 940px. In osTicket Awesome it is increased to a maximum width 1200px. Not the improvement that you were...

7 years ago

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Bugs and display issues

Clear your browser cache and let me know if that fixes the issue.

7 years ago

Forum

Bugs and display issues

Hi boxer2t, You're right, I have the back to top button hidden in the mobile layout. If you want to enable it, add the following code to /osta/user-...

7 years ago

Forum

Modifications

Hi @strong, I'm glad that you have it sorted... thank you for letting me know!

7 years ago

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Installation and Setup Help

Lo sentimos, no hay opciones integradas para ajustar las fuentes en esa página. La única forma de hacer cambios es usar CSS para anular los estilos. ...

7 years ago

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Bugs and display issues

To be honest, this doesn't sound like an issue specific to osTicket Awesome. But I am willing to try to help you narrow down the cause of the problem....

7 years ago

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Bugs and display issues

Thanks for the update, @boxer2t. I'm glad that you got it sorted.

7 years ago

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Installation and Setup Help

Hola @sistemascsc, Estoy feliz de echar un vistazo. ¿Cuál es la URL de su instalación? Si prefiere mantenerlo en privado, puede enviar el enlace por...

7 years ago

Forum

Installation and Setup Help

Hi @strong, This is what the files should look like after being successfully extracted: Have you managed to work it out yet?

7 years ago

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Installation and Setup Help

Wow, this is a very unusual situation. The latest version has been downloaded dozens of times and this is the first issue that has been reported. So ...

7 years ago

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Installation and Setup Help

Sorry, I didn't foresee this possibility. In my experience, when a zip archive has corruption, nothing will extract. I can't recall that I've ever end...

7 years ago

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Installation and Setup Help

I see what you are saying now! The whole osTicket navigation system was revamped in v1.11. I can't recall why I didn't include search in osTicket Awe...

7 years ago

Forum

Bugs and display issues

What if the URL of your installation? Nevermind. I notice now that it is a private network address (10.0.0.171). Are you running the latest version ...

7 years ago

Forum

Installation and Setup Help

Hi @strong, What if the URL of your installation? There is something wrong with this path /var/www/theme//osta/php/functions.php Please double-chec...

7 years ago

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Installation and Setup Help

I'm sorry if I'm missing something, but this functionality already exists in osTicket Awesome. I add a Personal Queue. It shows up in the desktop nav...

7 years ago

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Bugs and display issues

Very cool... an improvement for now. Hopefully this will help someone else. Thanks for sharing!

7 years ago

Forum

Bugs and display issues

FYI the attachment_preview plugin causes multiple issues in osTicket Awesome. This has been discussed here and here. Hopefully your GitHub issue wil...

7 years ago

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Bugs and display issues

Actually, hold on. I just retraced your steps and reproduced the first issue "...datetime is always wrong formatted." I then did the same in my vani...

7 years ago

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Suggestions and Feedback

I'm sorry for your trouble. I have no idea what happened to your post. I did receive an email notification. The link to the actual post kind of works...

7 years ago

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Suggestions and Feedback

Yikes, I didn't see this one somehow. Sorry about that. Please fill out this form.

7 years ago

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General Discussion

El logotipo tiene que ser algo rectangular ... no puede ser cuadrado. Pero puede cargar cualquier tamaño y se redimensionará para adaptarse al diseño....

7 years ago

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Bugs and display issues

Me alegro de que se haya resuelto.

7 years ago

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Installation and Setup Help

De acuerdo, ingrese este comando: chown -R www-data:www-data /var/www/html/support/ Ahora intente cargar un logotipo y avíseme si funciona.

7 years ago

Forum

Installation and Setup Help

Apache se ejecuta con el usuario www-data. Ahora ingrese este comando: groups www-data

7 years ago

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Installation and Setup Help

¡Oh muchacho, esto es muy frustrante! Casi tienes el comando correcto. Hay dos instancias de -v donde ha usado -V. ¡Idea Nueva! Copie el comando de ...

7 years ago

Forum

Installation and Setup Help

Espero que comprenda que este es un problema con la configuración de su servidor web ... no es un problema con osTicket. Estoy feliz de tratar de ayud...

7 years ago

Forum

Installation and Setup Help

Sorry for the late reply. I took a run at adding sort options but it ended up being more daunting than I anticipated. It is on my list to try again. ...

7 years ago

Forum

Suggestions and Feedback

No worries! It is almost impossible to search for. A duplicate post may increase the chance that someone may find the answer to this issue. 🙂

7 years ago

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Bugs and display issues

Glad to help!

7 years ago

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Modifications

Otra cosa que debe verificar: debe haber un error en los registros de Apache cada vez que intente cargar un archivo. Te dará más información.

7 years ago

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Installation and Setup Help

Este foro rompe el comando. Debe tener un aspecto como este:

7 years ago

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Installation and Setup Help

7 years ago

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Installation and Setup Help

Esto lo tengo en una DMZ, que solo tengo habilitado el puerto http y https, tengo que habilitar algun otro para subir archivos? Nunca he oído hablar...

7 years ago

Forum

Installation and Setup Help

Glad it's sorted!

7 years ago

Forum

Modifications

Eso significa que todo su sitio web se ejecuta bajo el usuario root. ¡Cuál es un gran error! Puede solucionar el problema de carga cambiando el propi...

7 years ago

Forum

Installation and Setup Help

Veo que el propietario de su /var/www/html/support/osta/uploads foder es admin ... ¿Cuál es el nombre del propietario de /var/www/html?

7 years ago

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Installation and Setup Help

Gracias por tu informe. Desafortunadamente, arreglar esto rompería otras cosas. Pero este problema técnico solo es obvio cuando no hay tickets. Por lo...

7 years ago

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Installation and Setup Help

This was reported by a couple of users in June and, after much head scratching, I tracked it down to the fact that they were using the attachment_prev...

7 years ago

Forum

Bugs and display issues

Glad you've got it sorted!

7 years ago

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Bugs and display issues

¿Puedes subir una imagen de fondo? ¿O obtienes el mismo error?

7 years ago

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Installation and Setup Help

I've confirmed that the above code does work in 1.10.4. You may need to clear your browser cache to see the change. It is also possible that the chang...

7 years ago

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Bugs and display issues

Hast du etwas entdeckt?

7 years ago

Forum

Installation and Setup Help

Hi AdvisorIT, Assuming that you have your osTicket Awesome installation in a directory named /support... If you are using /osta/user-styles.css, b...

7 years ago

Forum

Installation and Setup Help

Hola, Asegúrese de que la carpeta /uploads se pueda escribir. sudo chmod 775 /osta/uploads Lo sentimos, actualmente no hay ninguna opción para cam...

7 years ago

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Installation and Setup Help

Wait... I was over thinking it. One can simply add something like this to /osta/user-styles.css in osTicket Awesome for 1.10.6: a.Icon.Ticket.previe...

7 years ago

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Bugs and display issues

Hi @purpletree, Are you sure you don't mean 1.10.6? I haven't released anything for 1.10.7 yet. Unfortunately, the code I provided above won't work ...

7 years ago

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Bugs and display issues

Hi it-support, I don't know what happened. It is really weird that your post disappeared. On my end, deleting a post is a two-step process, so I def...

7 years ago

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Bugs and display issues

HI @MPrietl, I haven't heard back from you for about 3 weeks, so I'm going to mark this as resolved. If you are still having trouble don't hesitate ...

7 years ago

Forum

Installation and Setup Help

Hi @visimitra, Thank you for your report. The first issue will be fixed in the next release. For now please add the following code to /osta/user-sty...

7 years ago

Forum

Bugs and display issues

P.S. I understand that you are using osTicket Awesome on your intranet, but your local network really doesn't have internet access?

7 years ago

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Bugs and display issues

I'm sorry guys. I've considered what this would entail and it isn't a feature that I can support right now. But I have added it to my list of future c...

7 years ago

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Bugs and display issues

Hi @purpletree, Reply Waiting Indicator It was felt early on that the bold text to denote a ticket with a reply waiting in osTicket was too visually...

7 years ago

Forum

Bugs and display issues

Hi @netsi, Please upgrade to the latest release (osTicket-1.12.2-Awesome-101). As you can see in the demo, the issue with the Italian translations ha...

7 years ago

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Bugs and display issues

Thank you for the detailed report, @it-support@lindner-esskultur.de. I didn't realize that one could copy and paste from the Windows Snipping Tool int...

7 years ago

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Bugs and display issues

Hi @visimitra, As this is an issue with osTicket — not osTicket Awesome — it is out of my purview. Generally I would say to report it in the osTick...

7 years ago

Forum

Bugs and display issues

Thank you once again for your detailed report. I will attend to these shortly.

7 years ago

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Bugs and display issues

Hi AdvisorIT, I overlooked your post, I apologize for the delayed response. I want to make sure that I understand you correctly. Are you receiving t...

7 years ago

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Bugs and display issues

Hey guys... please upgrade to osTicket-1.12.2-Awesome-101 to resolve this issue.

7 years ago

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Bugs and display issues

Hmmm it is still marked as "support request" on my end. Actually I've changed it to "in progress". I just released 105. I have no immediate plans or ...

7 years ago

Forum

Bugs and display issues

Nein, Ihre PHP-Version ist in Ordnung. Bitte überprüfen Sie Ihre Fehlerprotokolle. Wenn Sie nicht wissen, wie Sie Ihre Fehlerprotokolle überprüfen kö...

7 years ago

Forum

Installation and Setup Help

Leider sagt uns HTTP ERROR 500 nichts Sinnvolles. Bitte überprüfen Sie Ihre Apache / PHP / MySQL-Fehlerprotokolle auf die eigentliche Fehlermeldung un...

7 years ago

Forum

Installation and Setup Help

Did you get this sorted yet? Error 500 is very generic and tells us almost nothing. Pro tip: check your PHP, Apache and MySQL error logs for the real...

7 years ago

Forum

Installation and Setup Help

@Code54, Did you learn anything through posting to my osTicket Awesome installation? I'd like to revert my template back, so do let me know.

7 years ago

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Bugs and display issues

Oops sorry disregard my last message! I got confused. I fixed this recently and I mistakenly thought the fix had been included in the last release. I...

7 years ago

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Bugs and display issues

Thank you very much for taking the time to clarify this. It will be fixed in the next release.

7 years ago

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Bugs and display issues

Okay, I have added %{ticket.thread.lastmessage} to the Response/Reply Template of my own company's osTicket-1.12-Awesome-105 installation. Go ahead a...

7 years ago

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Bugs and display issues

By "latest update" I assume you mean osTicket-1.12-Awesome-105, yes? Please clear your browser cache and try again. If the issue persists, let me kn...

7 years ago

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Bugs and display issues

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