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Dec 10, 2019 8:05 pm
could we auto assign ticket to member of team so agen didnt have to claim the ticket ?
Dec 11, 2019 3:37 am
This is a feature request pertaining to osTicket's core functionality and is outside the scope of the type of enhancements that osTicket Awesome offers.
Please consider posting your question osTicket Forum or open an issue on GitHub.