Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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could we auto assign ticket to member of team so agen didnt have to claim the ticket ?
This is a feature request pertaining to osTicket's core functionality and is outside the scope of the type of enhancements that osTicket Awesome offers.
Please consider posting your question osTicket Forum or open an issue on GitHub.