Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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It seems like the zip file is corrupt?
I tested to download it multiple times.
# unzip osTicket-1.12.4-Awesome-101.zip
Archive: osTicket-1.12.4-Awesome-101.zip
End-of-central-directory signature not found. Either this file is not
a zipfile, or it constitutes one disk of a multi-part archive. In the
latter case the central directory and zipfile comment will be found on
the last disk(s) of this archive.
unzip: cannot find zipfile directory in one of osTicket-1.12.4-Awesome-101.zip or
osTicket-1.12.4-Awesome-101.zip.zip, and cannot find osTicket-1.12.4-Awesome-101.zip.ZIP, period.
Sorry for the trouble. Please try it again and let me know if you still have an issue extracting the file.