Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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The Home Icon is missing, therefor the menu looks a bit crazy
AwesomeOsticket for 1.14.1
also on your demo: https://osticketawesome.com/a/1.14.1-1/index.php
Thank you for your report and sorry for the trouble.
This will be fixed in Revision 2 (osTicket-1.14.1-Awesome-102), which will be released in the next few hours.