Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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How can I open an internal ticket and already have my automatic user in the user box as shown in the photo!
I want my logged-in account user to automatically appear in the user field
I ask for help in this matter ...
That would require custom code and is beyond the scope of the help I can provide.
Also, it is not an osTicket Awesome question, but rather a question regarding core osTicket functionality.
My recommendation would be to ask this question in the Mods and Customizations section of the osTicket forums.
Good luck!