Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi,
I have a problem with the time zone on the custom fields.
When I choose a date (just date, without time), and I save, then shows wrong date with time hour and minute on the ticket view page.
After I refreshing the page, showing correctly.
The problem is visible on the osticketawesome view and the old vanilla view too.
Please view the video about the problem here: https://streamable.com/pnnf6i
What is the problem?
Thank you for your detailed report. But as you've already realized yourself, this is an osTicket problem. Hopefully the osTicket devs will recognize this issue and fix it soon. But you might decide to report it in the osTicket Forum, or on GitHub.