Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi, i have problem with osTicket Awesome. When i add to user-scripts.js own code in ost and check osticket page, code is not working i dont now why. Mayby any one know what i doing wrong. Below my code:
document.addEventListener('DOMContentLoaded', ()
=> {document.querySelector('body').innerHTML = document.querySelector('body').innerHTML.replaceAll('To better serve you, we encourage our Clients to register for an account.','replaceText');}, false);
SPEC:
osTicket v1.16.3 // osTicket-1.16.3-Awesome-101
PHP 8.0.21 // MySQL 10.3.34 // Apache/2.4.41 (Ubuntu) web server
Most people don't even know about that file.
It's been a long time since I used it, so I thought maybe it was broken.
I added some simple jQuery:
$( "body" ).replaceWith( "<h2>Test is successful</h2>" );
And it worked as expected:
There is something wrong with your code. My console returns this:
Uncaught SyntaxError: Unexpected token '=>'