Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi Stevland
I have reached out to you about this but I guess you are busy. I need to upgrade my OSicket Awesome, and your instructions seem fairly simple but I assume (incorrectly?) I need to update the actual OS Ticket code as well? In case we need to revert, is this correct?
Thanks,
Alex.
FYI
osTicket v1.14.3 // osTicket-1.14.3-Awesome-102
PHP 7.3.27 // MySQL 5.7.32 // Apache web server
Hey Alex,
You have to download the Awesome-OST version and upgrade using that one.
You should ignore the "standard" one put out by the OST guys. Unless you want to drop the Awesome-OST theme.
Hi @alexbuckland,
Sorry, I didn't see your email but I'm a little overwhelmed right now.
You don't need to worry about your original vanilla osTicket installation. In fact, you can back it up and ditch it.
There was a time when I encouraged people to keep a working vanilla installation for troubleshooting purposes.
But osTicket Awesome now includes the latest copy of vanilla osTicket embedded within it. All you have to do is press Shift + O and you will see the page you are on, but in vanilla osTicket.
I know, genius, right?! 😉
I hope this answers your question. If not, let me know.
Thanks!!
Quick question, can I upgrade from my current version (1.14.3) to 1.15.2 or do I have to go to 1.14.6?
Alex.
As a general rule you can always upgrade osTicket or osTicket Awesome without doing staggered upgrades, unless your installation is super old, like, more than a decade old.
When you go from one major version to another (e.g. 1.11.x to 1.12.x or 1.14.x to 1.15x) the installer will perform a database upgrade. But that only takes a few seconds.
Even if you're applying a minor upgrade, however, I always recommend backing up your database before you do anything!
Hi,
Ran the upgrade over the weekend. All went well, from 1.14 to the latest 1.15, your instructions were flawless thanks. TBH I have not noticed any major functionality enhancements from 1.14.3 to 1.15.2 but I know there are various security improvements. So that will do.