Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hello to everyone,
I'm trying to upload my own background image for the login page image.png (size 1920 * 1080)
When I try to load it the error is as follows:
Unable to upload backdrop image: Unable to upload backdrop image: Unable to write to: /osta/uploads/MFM_ITSupport_1920_1080.png
Please, help!
Greetings
Please see I can't upload a logo or background image on the Troubleshooting page.
Hello,
I just used the latest version of Awesome OS, all pages are working fine except theme, I can' open the logo options tab or cusom CSS, or any other theme tabs doesn't open at all, I already cleared cashe and deleted browing history and cookies, but same issue exist, help pls.