Have you checked these first?
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Hello,
we have issue with the attachment images. When some user insert some image in ticket it shows as broken, next when the image is downloaded the file is broken and cannot be visualized.
osTicket v1.16.3 // osTicket-1.16.3-Awesome-101
PHP 8.0.21 // MySQL 10.8.3 // Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/8.0.21 web server
Hello @DimitarStanev,
I can't reproduce this issue on my end.
I was just about to give up, but then I noticed something interesting in your screenshot:
It looks like it is either Windows and / or your web browser that is blocking the image.
If you're still running into this issue, try checking the box and you'll probably see the image.
If that works you may want to figure out how to disable this overly protective security feature.
I hope this helps.