Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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osTicket v1.15.2 // osTicket-1.15.1-Awesome-102
PHP 7.3.28 // MySQL 5.7.34 // Apache web server
Hi,
I have issue on my email confirmation part. I cannot press the link to confirm my account creation but if i copy and paste the link still worked.
Please refer screenshot i attached
Mon KH
Hello, anyone??
Hi @mstrust,
You have found an issue with your specific settings, or with osTicket itself — this is not an osTicket Awesome issue.
Note that email templates have not been modified by osTicket Awesome.
But, as a courtesy, I found the template in question. You'll want to look at
Admin Panel > Settings > Users > Templates > Account Confirmation Email
If you're still having trouble I recommend searching the osTicket Forum or opening an issue on GitHub.
Great job!! you helped me solved this problem. Thank you very much