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Is anyone else experiencing some bad alignment for the info labels of a reply in the ticket thread?

Any tips to fix this via CSS?
osTicket v1.15.2 // osTicket-1.15.1-Awesome-102
PHP 7.4.20 // MySQL 5.7.34 // Apache/2.4.38 (Debian) web server
Same problem.
osTicket v1.16.3 // osTicket-1.16.3-Awesome-101
A versão atual: osTicket-1.16.3-Awesome-101
Hi @JulienVDC,
This is a bit of a shot in the dark because I cannot figure out how to make the 'group' and 'cc collaborator' buttons appear on my end.
But hopefully this will tidy everything up.
Add the following to Theme Options > Custom CSS
.textra.light {
float: right;
padding-left: 5px;
}
.thread-entry .label-bare {
display: inline-block;
padding: 5px 9px 3px 9px;
border: .5px solid #99bbc0;
background: rgba(255, 255, 255, 0.21);
margin: -3px 0 0 0;
color: #3b8ebd;
}
.thread-entry .label-bare i.icon-user, .thread-entry .label-bare i.icon-code-fork {
width: 14px;
height: 14px;
background-size: 14px !important;
margin: -2px 0 6px 0;
}
P.S. And toss this one in as well for good luck!
.label.label-bare:hover {
background: rgba(255, 255, 255, 0.48);
}