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After upgrade my kn...
 
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After upgrade my knowledgebase files and images are gone

11 Posts
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Posts: 12
Topic starter
(@easy2begin)
Member
Joined: 4 years ago

Anybody knows the solution?


10 Replies
Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

Hi @EasytoBegin,

This probably has something to do with the database upgrade from osTicket 1.15.x to 1.16.x, although I can't reproduce the issue on this end.

With your permission I would like to investigate this issue.

If you're okay with granting me access to your installation, please submit this form:

https://osticketawesome.com/troubleshooting/assistance-request-form/

 


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Posts: 12
Topic starter
(@easy2begin)
Member
Joined: 4 years ago

Any news?


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Posts: 12
Topic starter
(@easy2begin)
Member
Joined: 4 years ago

Still no responce?


Reply
Posts: 12
Topic starter
(@easy2begin)
Member
Joined: 4 years ago

Almost a month and still no reply 


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