Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hello,
We have setup some categories in the knowledge bas and set them to public but nothing is showing, even the knowledge base link itself isnt showing.
Also, on the client login page the search knowledge base box appears for a split second then disappears.
Does anyone else have this issue or any ideas ?
Thanks,
Paul
Sorry for the delayed response.
Hmmm.
I am not seeing those issues on this end.
What happens if you press SHIFT + O and then visit the Knowledge Base and Client Login pages in vanilla osTicket?