Have you checked these first?
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Hi - looking for a way to add a right hand border for additional required fields in forms. Currently, the defaults have a nice red border, but anything additional has a red asterisk

Obviously, adding the fields is an OST thing... but making them pretty...?
Hi @halmaclean,
Sorry for the late reply.
Using the demo I added a custom field to the Ticket Details form and made it required for both Client and Staff.

My new field automatically picked up the "required" styling in the Client > New Ticket form...

...and in the Staff form as well.

I must be missing something. Can you provide any more info that would help me reproduce your issue?