Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hello,
Please can someone advise if there is an osTicketAwesome installation download available for the latest osticket v1.16 which uses php 8.x
thanks,
paul
The website says:
So hopefully soon.....

The last release was technically only officially for 1.15.4 and 1.15.5 was never officially supported by osTicketAwesome it seems. The last release was October of 2021...
The dev doesn't seem very active lately either. Has me concerned about my purchase now.
that seems a little worrying i agree. I noted that it says an update would be available in less than a week of a osticket release however, osticket 1.16 was released on the 8th. so a little over a week. 🙁
Something is happening.... an update came out today for 1.15.6

Looks like the download is there - thanks Stevland!
legend ! 🙂 thanks for getting this sorted Stevland ! 🙂
Planning on install this weekend, I will let you know how I get on.
Install seems ok. But seems to be version 1.16 not the 1.16.1 as shown on osticket.com
Stevland can you confirm 16.16.1 is coming soon? Thank you 🙂
Yes, I am all caught up now. I quietly posted 4 new versions over the past few days, including osTicket Awesome for osTicket 1.16.1 (Revision 1).
I appreciate the enthusiasm! Thanks for your patience, everyone.
Hey Stevland - good to see you back on here. Yep, installed an hour ago - looking good!