Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi,
After the last update, the users can close a ticket, whitch has an open task.
Whitch PHP file, what I need check?
Hi @nandor,
If I understand you correctly, you expect that the user should not be able to close a ticket that still has remaining uncompleted task(s).
That makes sense to me.
But you have found an issue with osTicket itself — it is not an osTicket Awesome issue. Please consider reporting this issue in the osTicket Forum or, better yet, open an issue on GitHub.