Have you checked these first?
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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osTicket v1.15.2 // osTicket-1.15.1-Awesome-102
PHP 7.3.29 // MySQL 5.7.35 // Apache/2.4.48 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 Phusion_Passenger/6.0.7 web server
When you create a new ticket (in the staff control panel) on behalf of a user, some of the dropdowns are truncated to a couple of characters in mobile view.
I'm seeing this on my Samsung in Chrome, but it does it on all platforms if you reduce the size of the window. Also the logo, top left, is not visible in the mobile view on any screen.
Same problem.
osTicket v1.16.3 // osTicket-1.16.3-Awesome-101
A versão atual: osTicket-1.16.3-Awesome-101
Yikes! Thank you for the report, @hitchman.
This will be fixed in the next release.
For now, please add the following CSS to Theme Options > Custom CSS:
@media screen and (max-width: 760px) {
body.demo.staff-side.tickets-page table.form_table.fixed tr {
display: initial;
}
body.demo.staff-side.tickets-page table.fixed > tbody > tr > td + td:not([width]) {
width: 100%;
}
table.form_table.fixed tr#userRow td,
table.form_table.fixed tr#ccRow td {
display: inline-block;
}
tbody#dynamic-form tr {
display: table;
}
}