Have you checked these first?
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osTicket v1.15.4 // osTicket-1.15.4-Awesome-101
PHP 7.2.34-28+ubuntu20.04.1+deb.sury.org+1 // MySQL 8.0.28 // Apache web server
Not a big issue, but...
Let's say you enable the custom menu link from 'Theme Options > Custom Text and Links > Mobile Text/Mobile Link'
When in the staff area (/osticket/scp), on a mobile (or on desktop with F12 choose a mobile device), the bottom custom link in the menu takes you to https://domain.com/ %20hi
Whatever your custom link is, it appends %20hi to the end of it.
This does not happen on the client side (/osticket/) where the link works properly.
As I said it is trivial but still a bug.
I had the same issue. Didn't see your ticket before posting my own, but here's the thread where we identified where that issue was. Hope it helps!
https://osticketawesome.com/forums/topic/text-hi-appended-to-mobile-site-link/
Hi @cartmega,
This will be fixed in the next release.
But, as @abtchurch figured out, you can go ahead and remove the errant hi from
osta\inc\staff-mobile-menu.php, line 25