Have you checked these first?
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Any hovering over the right menu causes the wording to disappear. Anyone else having this issue or know where to change this?

I'm not sure how that happened, but this will fix it.
Add the following code to /osta/user-styles.css
.pull-right#nav a:hover,.pull-right#nav a svg:hover {
color: #000000 !important;
}
NOTE: #000000 is black... replace with whatever RGB color you prefer.
Perfect! Work's great, now on to the login button..