Hi,
after upgrade, we find many error in log, same as:
PHP Warning: include(/home/omnik/public_html/osta/inc/database-reset-warning.html): failed to open stream: No such file or directory in /home/omnik/public_html/include/staff/footer.inc.php on line 76, referer: http://omnik.tech/scp/theme.php
I'm sorry for your trouble!
There are two ways to fix this. Either download and install osTicket-Awesome-1.10.1-v1.4 again (it has been fixed), or simply create two empty files:
osta/inc/back-button.html
osta/inc/database-reset-warning.html
If those two empty files are in place then PHP won't spit up any more errors.
In case you are wondering, those files are used in the DEMO version but are intentionally blank in the official release.
Hi Steve,
I had already found this solution, thank you.
I have another problem. SVG images are not displayed, probably due to a code error.
you can see here: http://omnik.tech
thank you, good work
also the language flags are missing 🙂
None of the files are missing (here is the Italian flag on your server, for example).
But there is something odd about your installation.
When osTicket is installed the instructions tell the user to upload the /upload folder to their server and then rename it to whatever they want. I've seen examples such as /helpdesk, /support, /osticket, etc.
In your case it appears that you have uploaded the contents of the /upload folder into the root directory.
It isn't a good idea to do it this way.
Did you back up your original osTicket installation? You still need it for if/when you decide to upgrade to a newer version of osTicket (for example, v1.11.x or v.1.2.x when they are released). The original osTicket core files are useful for troubleshooting purposes.
Ideally your original osTicket files will be in a directory such as /support-old and your osTicket Awesome files in a directory such as /support.
Also, do you not use the omnik.tech domain for anything else? You don't have a company website?
Either way I highly recommend using directories as I have described above. But if you want to keep things the way they are, here is something to try.
Open /include/ost-config.php and uncomment the ROOT_PATH directive and configure it like this:
define('ROOT_PATH', '/');
Also go to Admin Panel > Settings and make sure that Helpdesk URL is simply http://omnik.tech