Wow, okay... I am at a loss. I am still trying to figure this out, but I wanted to respond so you won't think I've overlooked or forgotten your issue...

No worries... I expect it will come up again and again so I actually created a "Clear Your Browser's Cache" page just now and I will add a reminder to...

I'm looking at your screenshot and seeing some elements from the new update and some elements from the previous version and then it occurs to me... ....

@omniksolar, None of the files are missing (here is the Italian flag on your server, for example). But there is something odd about your installati...

@omniksolar, I'm sorry for your trouble! There are two ways to fix this. Either download and install osTicket-Awesome-1.10.1-v1.4 again (it has been...

Thank you for pointing out my mistake, @aeromarine. There was some accidental cross-pollination between my development files and the demo files. In ...

If anyone else runs into this please visit the Troubleshooting page.

I revamped the Priority Colors in the latest release, available as of yesterday.

I revamped the Priority Colors in the latest release, available as of yesterday.

Hi Trevor / joncoux, As promised I will be releasing a new version (v1.4) in the next 2 - 3 weeks which will return the ability to use a user-selecte...

Yikes... I'm sorry, I did not see this post until now. Are you still having this issue? I haven't seen this before. I would need to have a look at yo...

Ah, good work @kkrumm. Thank you for your help! That eliminates the possiblity that @aeromarine's missing button is related to running on an IIS serve...

Hi Filippo, Sorry for the incredible delay in responding. So the "funny character" is meant to be part of a language icon. I agree that it isn't a p...

Thanks for pointing that out, Thomas. The download is working properly now in Firefox. Regarding the piping of emails, let me back up and ask you a q...

Hi Alex, This is an incredibly delayed response but I wanted to thank you for your encouragement and to let you know that I have added your glitches ...

Hey @kkrumm this is what it should look like: br /> The button below the picture allows the user to create a new random composite. It is kind of like...

Whoa... you've modified osTicket's core functionality. Aside from that I have no clue what you did, how you figured it out or what potential ramificat...

Sorry for the delayed response, Thomas. It sounds like you are having another, unrelated issue. Let's focus on that first. Please post a screenshot ...

You are correct, @aeromarine. The Admin Panel link is not available in mobile by design. It would be far too much work to attempt to make all of the ...

Thanks for your post, @fachmarkt. I realize now that something is messy with the languages. I am still looking into it and will get back to you. Than...

Sorry for the delay. This sounds like it may be a permissions issue with the files in /osta/css/themes. Are you using a Linux-based or an IIS web se...

Sorry @jranshaw, I didn't see your message right now. I'm not sure what could be causing this. It may be an osTicket (rather than and osTicket Awesom...

Thanks for your detailed report, @aeromarine. That's odd. My first suggestion would be to try another browser, but it sounds like you already have....

I see your point, @laroccad. The color scheme that I've used still makes sense to me, and yet I can't think of any way to justify it. Meanwhile, you ...

Hi Thomas, osTicket Awesome doesn't contain any modifications that could be responsible for breaking email piping. However, the fact is that by insta...

I'm alive!!!! LOL Thank you so much for the instructions. I will pass them along to the next IIS user with a permissions issue. IIS is so very differ...

Hi guys, I'm sorry for the delay in responding here. As you are likely aware, the new version (v1.3) is now available. district6 thank you for post...

Yes that is a perfectly good workaround. 🙂

Hi newox, Are you still having this issue? If yes, is the Theme page the only page that comes up blank? If this issue persists I would try reuploa...

Hi Stefan, I hope that it doesn't sound like a cop-out, but it is definitely worth mentioning that I doubt that this issue is related to osTicket Awe...

Are you still having trouble, m.may? It appears to me from the /volume1/ bit of your error message that you are using a Windows IIS server. I'm afrai...

Thanks for pointing that out, hogkammen. Doh! City of Alton's tip is exactly correct. Or you can right-click and download this file and upload it to ...

Hi Filippo, Thank you for your report. I'm not sure how I did not notice this myself. I will look into it.

As I have already stated... >The top of the System. Logs page is a mess in the demo installation. It is a known issue... Please stop pointing out...

Hi @joncoux, I see what you mean. It looks like I have some more work to do! Sorry for the inconvenience. I will try to have a fix for this soon.

Hi @ktrgic, Thank you for taking the time to post your screenshots. >even in your Demo you have many Errors I have to respectfully disagree with...

Hi Trevor, You should check the folder permissions as I advised Trevor. But I see that you are running osTicket on a Windows IIS installation. I am n...

Hi Trevor, I had a customer who experienced the same thing last week and it turned out that he had uploaded the osTicket Awesome installation files a...

Hi Trevor, I'm glad that you're happy with the changes. Unfortunately, as it currently stands osTicket Awesome only supports text for the company na...

"Think i’m going just to Bold it, can be a solution i think ?" Ah, now I understand! Yes, this is easy to do and will not disturb the layout. Simpl...

The language translations fall into two categories: A) Text that is a part of osTicket core that have been translated by volunteer contributors throu...

Hi @Mathieu! Thank you. One could increase the font size by making a change to a CSS file by adding the following to /osta/css/staff-desktop.css: d...

Hi @m.may, I am not sure what you mean by "overlapping"... everything appears to display perfectly in your screenshot. Just kidding! It's a hot m...

Yup the re-tooled Landing Page check / view buttons you see in the demo will be included in the next update (v1.3), which will be available very soon....

@lafr, I have added a new icon to highlight a locked ticket, as well as stylized the message bar that is used to renew the lock on ticket. Watch for v...

Hi lafr, Thank you for your report, but I think I fixed this a while ago. Are you running the latest version (v1.2)? If not, you should consider upda...

Thank you for reporting back, m.may! I love Synology NAS's for so many reasons. I noticed that they included a osTicket installer in Disk Station, bu...

Looking at your screenshots above I just realized that I still need to put "Featured Questions" into columns. So many details! (⊙_⊙)

Hi Steen, I think Microsoft of still pushing out the Fall Creator's Update. Not all countries and computers get the update at the same time. You may ...

Hi Fujifilm, Thank you for posting your screenshots. It doesn't look like you are using the latest version of Edge. Unfortunately, the only way to ...

Thank you once again, @lafr, for posting a glitch and a solution. There really isn't much more I can ask than this! I use osTicket for my own busines...

@Jonathan Krake Thank you for your post. I have fixed this and it will be included in the next update. BTW you should really consider updating to t...

@Jonathan Krake Oh ya, I didn't notice that! Thank you, I'll have to figure something out to address this.

Hi @lafr, I originally added my "grey man" to replace an (in my opinion) unattractive kangaroo avatar that was used by osTicket core for a user with ...

Upon further reflection, I came to realize that I've always been able to set a priority when I'm opening a ticket. You have to set it up manually, wh...

That's an excellent question, Mark. But as it pertains to osTicket's core functionality, I think you're more likely to get a good answer if you ask in...

Hi kkrumm, Yikes! I'll look into this. Thank you once again for your diligent bug reporting. 🙂

Thanks for the post and the screenshot, but yes, the 'missing' icons are by design. 1989 called and said that it wanted its hideous little icons back...

I see the problem, Jay! Please install the latest build from the link I've sent you (the fix will be integrated into all versions going forward). You...

Hi Rocque, Did you manage to get this sorted out?

Did you have any modifications (a.k.a. "mods") installed in your osTicket previous to osTicket Awesome? If you would like me to have a look please se...

Sorry to hear about your trouble. I will try to think of what could cause that. But meanwhile, let's try to narrow the issue down a bit. Please try t...

I am sorry to learn of your situation, hogkammen. I do have a suggestion for you that may work. You could set up an additional subdomain, for exampl...

Hi hogkammen, It is not my intention to support Internet Explorer in the current versions (1.10 and 1.10.1.) or going forward. As mentioned in the F...

Thanks for figuring that out, Jon! I sent you a private message regarding this. In your last screenshot I notice your company name is still set to o...

Perhaps you can open /osta/css/staff-desktop.css and look for the following code (it should be around line 2439): .Icon.Ticket, .Icon.emailTicket,.Ic...

Hi Jon, Thanks for your encouragement! I’ve looked at the Ticket list using Chrome, FF, Safari and MS Edge. I can’t seem to reproduce that issue. W...

Thank you for your support, kkrumm!

The mobile menu is displayed on devices with a screen width 760px or smaller. You'll find the Mobile Menu Link at the bottom of the menu. As you'v...

Hi Hogkammen, Thanks for taking the time to post these glitches. All of these things are related. The icon you've asked about is for toggling on/off...

Hi Rocque, I moved your post (in case you were wondering). Just to make sure we are on the same page... You are running osTicket v1.10, correct? Y...

GCheek, believe it or not I just saw your post now. Thank you for your encouraging words. I think Evanto could be a good idea... I opened a seller's...

Hi Ilya. Sorry for the delay in responding. I'm afraid that you cannot mix and match osTicket ~ osTicket Awesome versions. It seems unlikely that I...

I am sorry for the delay in responding. Is this still an issue for you? If yes, please let me know which version of osTicket Awesome you are using.

I'm sorry for the delay in replying! You may want to upgrade to osTicket Awesome 1.10.1 to address the Dashboard graph issue. If you prefer to stick...

I'm sorry, I didn't see your question until now. I've paid a lot more attention to RTL styling in the latest version of osTicket Awesome. Please rev...

BTW my prediction was correct. The avatar photos can now be assigned by binding an image to the agent's email address through gravatar.com.

Excellent question, JCOLLINS005. The osTicket devs added limited avatar support in the 1.10.x Release Candidates. At this time, each user is assigned...

I have to say the same, I'm using the 1.10rc2 version now and it's great! My techs are all field techs and we reply to the majority of tickets from o...

Hey -- thanks, Stephan! Actually, I kind of had this project on hold for a little while. I spent so much time working on it in Dec / Jan. that my e...

So I've sent Huvaidya an email with some updated files. Please PM me your email address, Randy, or fire an email to me at info@rede.ca and I will sen...

Hey guys, sorry for the delay in responding and thank you so much for taking the time to post here. I am currently setting up a fresh installation to...