>I’m having an issue with the template, the first time any phone tries to load the page it takes like 2 or 3 minutes

What version of osTicket Awesome are you using?
What type of phone?
What web browser?
Are you having trouble with the Client Portal, the Staff Portal or both?

>This issue is also happening in the “Theme” menu at admin panel

I have noticed a problem with the Theme page in the latest version (osTicket-Awesome-1.10.4-v1.0). The page loads half way and then halts. But as soon as I hit 'refresh' it loads the entire page instantly.

I haven't had any trouble with loading pages in mobile.

If you provide more info I will look into it right away.

Hi Stevland!

We are using osTicket-Awesome-1.10.1-v1.3.

We tried the page using different mobile, Huawei Mate 10, Samsung Galaxy S7, and a BQ. We are using Google Chrome.

The problem seems to be with both portals.

We are using IIS on Windows 2008 R2 as server. 

Thanks in advance.

Hi Again, 

Also i have tried to use the latest version  "osTicket-Awesome-1.10.4-v1.0" but still having the same issue.

Thank you

You are using osTicket-Awesome-1.10.1-v1.3. 

I haven't received any complaints from anyone regarding page load times using that version, and it has been out since the end of April. Hmmm.

Please try loading pages from the Demos on the same devices and let me know if you're experiencing the same slowness.

https://osticketawesome.com/1.10.1/
https://osticketawesome.com/1.10.1/scp

Do you have APCu installed on your IIS server? I do find that it makes a difference in osTicket page load times on a Linux server.

It might help for me to have a look at your setup. Please create an Agent account for me (Admin Panel > Agents > Add New Agent) with admin privileges using info@osticketawesome.com.