Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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When doing a advanced search the top field doesn't have right labels and look glitched to the left and right.
I found that it looks even worse with mobile view:
have same problem, checked that version 1.10.1-v1.3 dont have this problem apparently
This is a real shitty solution but at least the mobile view will work:
Remove lines near 733 in /include/staff/tickets.inc.php so it looks like this:
<br />
<?php<br />
if($search && !$status){<br />
$displaystatus=TicketStatus::getLocalById($T['status_id'], 'value', $T['status__name']);<br />
if(!strcasecmp($T['status__state'],'open'))<br />
$displaystatus="<b>$displaystatus</b>";
<br />
} else { ?>
This is better than nothing, rows will still be miss placed but mobile view will work, hope some one has a better one.
Hi guys,
Unfortunately in an attempt to fix another issue I created a whole new one.
Without going into all of the messy details I have to completely overhaul how osTicket Awesome displays ticket tables... again! Every time I work on this it takes several days of development to complete unfortunately.
Long story short I am aware of the display issues when Searching (or Advanced Searching) tickets and plan to have a fix integrated into the next release.
Thank you for your patience.